Marketing Operations Specialist

hace 1 semana

Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

English level C1 or equivalent
- 1+ year(s) experience implementing and configuring digital marketing campaigns
- Campaign management experience using cloud technology (e.g. Salesforce Marketing Cloud, Marketo, Eloqua, Pardot) or on-premise technology (e.g., IBM, Teradata, Adobe).
- Solid understanding of and detailed experience with digital marketing
- Proficient business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- Proven ability to build effective partnerships with business owners and technical partners

Key job responsibilities
- Manage and work the ticket queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
- Support and maintain automated digital marketing solutions using Amazons Marketing tools.
- Assist in monitoring data quality and integrity. Execute data migration/cleansing projects.
- Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.
- Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.

About the team

Mexico City, DIF, MEX
- Experience with HTML, CSS, JavaScript
- Experience working with large-scale, complex datasets
- Experience managing and triaging user submitted issues via ticketing system(s)
- Basic Excel skills

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