Bilingual Phone Support

hace 6 días

Desde casa, México SextantStays.com A tiempo completo

**Job Title**: Phone Support Associate

Department: Guest Experience

Reports to the Phone Support Manager.

**Telephone Processing**:

- The bilingual Phone Support Associate is responsible for the provision of exceptional customer service for guests through inbound or outbound telephone calls. In this position, the Phone Support Associate utilizes his attention to detail and ability to listen actively to guests and process their concerns. The Phone Support Associate is responsible for researching the guest’s issues and making the relevant connections to the appropriate departments while providing the guests with clear and concise information and solutions.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Thoroughly read and understand all training manuals.
- Perform tasks using the tools such as Contivio (phone system, slack, OTA platforms, Property Management System, and other systems provided.
- Be available online with a solid internet connection at all times during your work hours.
- Other duties may arise from time to time and may be assigned to the employee.
- Required Qualifications of the Phone Support Associate

**Location**
Remote, Remote
**Department**
Guest Experience - Commercial
**Employment Type**
Full-Time
**Minimum Experience**
Mid-level
**Compensation**
$6 per hour

WHY ARE WE HERE? Travelers were forced to choose between two flawed options: impersonal and expensive hotels or unreliable and inconsistent vacation rentals. The available accommodations didn’t fully meet travelers' needs, resulting in friction between owners, managers, and guests. HOW ARE WE DIFFERENT? Sextant Stays controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Sextant Stays as a partner in improving the quality and value of their buildings.

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