Global Service Desk Agent

hace 1 semana

Tlaquepaque, México Hella A tiempo completo

**Global Service Desk Agent (Hybrid)**

Location Tlaquepaque, Mexico**
Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.
**YOUR TASKS**
- University Degree or Diploma.
- General IT background and understanding.
- Previous experience in customer support.
- Analytic thinking, problem solving attitude.
- Fluent English and Spanish.
- German Language is required.
- Very good communication skills.
- Rotatable morning and afternoon shifts.
- Can do attitude.

**End of list
**YOUR QUALIFICATIONS**
- Receive calls from Worldwide Internal IT users.
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service.
- Assign unresolved Incidents to appropriate Tier 2 Support Group.
- Log all Incident/Service Request details, allocating categorization and prioritization codes.
- Provide first-line investigation and diagnosis of all Incidents and Service Requests.

**End of list

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Mayra Meliza Hernández
PERIFERICO SUR #7988 PISO 1
CP. 45600 TLAQUEPAQUE
Phone:
+523330009687

  • Global Service Desk Agent

    hace 1 semana

    Tlaquepaque, México Hella A tiempo completo

    **Global Service Desk Agent (Hybrid)**Location Tlaquepaque, Mexico**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...

  • Help Desk Coordinator

    hace 4 semanas

    Tlaquepaque, México LANÚS TECH A tiempo completo

    Lanūs Tech es un holding que agrupa a diferentes empresas del ramo tecnológico. En Lanūs Tech llevamos más de 30 años apoyando a las organizaciones en su proceso de transformación digital; con presencia internacional, contamos con nuestra sede en México, y oficinas en Colombia, Perú, Guatemala, Estados Unidos, y a su vez operaciones en España y...

  • Service Desk Analyst

    hace 2 días

    Tlaquepaque, Jalisco, México World Wide Technology A tiempo completo

    This position is only accepting applicants already located in Costa RicaWhy WWT?At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is...

  • Analista Service Desk

    hace 2 semanas

    Tlaquepaque, México BradesCard México A tiempo completo

    Sé parte del futuro de Bradescard como **Analista Service Desk.**¿Estás en búsqueda de nuevas oportunidades de crecimiento? Esta es tu oportunidad para destacar y crecer en una empresa con más de 10 años de éxito en México y respaldada por el prestigio de Bradesco, uno de los bancos más importantes de América Latina.En Bradescard, buscamos un...

  • Service Desk Analyst Ii

    hace 1 semana

    Tlaquepaque, México Herbalife A tiempo completo

    Overview:**Recruiter -** Lorena Padilla**Position reports to**: Ervina G. Scales**Work schedule**: Hybrid, going to the office in GDL for 3 days.STATEMENT:The Service Desk Analyst II is responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and...

  • Service Desk Analyst Ii

    hace 5 días

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: STATEMENT: The Service Desk Analyst II is responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness DETAILED RESPONSIBILITIES/DUTIES: Level II - Provides service desk support to all Herbalife Nutrition employees - Provides 1st and 2nd...

  • Customer Service Agent

    hace 3 días

    Tlaquepaque, México Agencia de reclutamiento TRES R A tiempo completo

    **Vacante para la empresa Agencia de reclutamiento TRES R en San Pedro Tlaquepaque, Jalisco**:Customer service* 2 days offCUSTOMER SERVICE | 2 DAYS OFFGRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTEOFRECEMOS:COMEDORSERVICIO MÉDICOESTACIONAMIENTORAF ACTIVITIESRAF BONOSGAME ROOMSUELDO BASE + BONO DE PRODUCTIVIDAD**Perfil**:PREPARATORIA...

  • Customer Service Agent

    hace 3 días

    Tlaquepaque, México Agencia de reclutamiento TRES R A tiempo completo

    **Vacante para la empresa Agencia de reclutamiento TRES R en San Pedro Tlaquepaque, Jalisco**: Customer service* 2 days off CUSTOMER SERVICE | 2 DAYS OFF GRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTE OFRECEMOS: COMEDOR SERVICIO MÉDICO ESTACIONAMIENTO RAF ACTIVITIES RAF BONOS GAME ROOM SUELDO BASE + BONO DE...

  • Customer Service Agent

    hace 3 semanas

    Tlaquepaque, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en San Pedro Tlaquepaque, Jalisco**:CUSTOMER SERVICE | 2 DAYS OFFGRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTEOFRECEMOS:COMEDORSERVICIO DE CAFÉ Y BEBIDAS FRÍAS (1 CAFÉ GRATIS AL DÍA)SERVICIO MÉDICO Y PSICÓLOGOCAJERO ATMCULTURE CHAMPION ACTIVITIESÁREA DE FUMADORESESTACIONAMIENTORAF ACTIVITIESRAF...

  • Customer Service Agent

    hace 4 semanas

    Tlaquepaque, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en San Pedro Tlaquepaque, Jalisco**:CUSTOMER SERVICE | 2 DAYS OFFGRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTEOFRECEMOS:COMEDORSERVICIO DE CAFÉ Y BEBIDAS FRÍAS (1 CAFÉ GRATIS AL DÍA)SERVICIO MÉDICO Y PSICÓLOGOCAJERO ATMCULTURE CHAMPION ACTIVITIESÁREA DE FUMADORESESTACIONAMIENTORAF ACTIVITIESRAF...