Order Management Specialist

hace 2 semanas


Zona Industrial, México REALTRUCK A tiempo completo

En **RealTruck**, empresa líder en diseño y fabricación de autopartes, nos encontramos en la búsqueda de un Order Management Specialist con experiência en entornos industriales para fortalecer nuestro equipo.

Será responsable de supervisar y gestionar todas las áreas y actividades relevantes necesarias para cumplir con los términos de compra establecidos para los clientes.

**Requisitos**:

- Experiência comprobable
- **Inglés Avanzado**(indispensable)
- Conocimiento sistemas CRM, Kustomer, Five9, SharePoint y más
- Habilidad en Excel, Outlook, PowerPoint y Word
- Comunicación efectiva
- Capacidad para comprender y redactar información eficientemente

**Experiência**:

- 2 años o más de experiência en atención al cliente y/o gestión de cuentas.

**Responsabilidades Principales**
- Mantener y establecer comunicación solida con los clientes asignados.
- Servir como principal punto de contacto para consultas, solicitudes e inquietudes por parte de los clientes, brindando soluciones e indicaciones.
- Gestionar los pedidos abiertos durante el proceso, incluyendo liberación de pedidos, problemas de entrega y disputas de pago.
- Colaboración con equipo de ventas, marketing y supervisor para coordinar la eficiencia en pedidos y satisfacer las necesidades de los clientes.

Tipo de puesto: Tiempo completo

Beneficios:

- Caja de ahorro
- Servicio de comedor con descuento
- Uniformes gratuitos

Pago complementario:

- Bono mensual

Tipo de jornada:

- Turno de 10 horas

Experiência:

- Atención al cliente: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial


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