Customer Information Analyst

Responsibilities: Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment?

If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented and innovative people who are passionate about what they do.

Now we are looking for this position:
**Customer Information Analyst**

**Main Purpose**

We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole.

Our employees are at the heart of PepsiCo. Through the Company's commitment to Talent Sustainability, we continue to support the development of employees. At PepsiCo, you get the best of both worlds: an entrepreneur’s mindset plus global reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life’s work. Bring your unique perspective. Bring curiosity. Bring ingenuity and your drive. We will give you a platform to be daring on a global scale.

The Customer Information Analyst (CIA) processes all new requests and changes for customers, route and organization in accordance with data management guidelines. The CIA is responsible for collecting and reviewing relevant information incorporating research and analysis to determine proper action. The CIA communicates the status of requests as well as resolves disputes and issues. The CIA will be required to perform periodic audits of existing Customer MasterFiles data.

**Accountabilities**
- Maintenance of market sales tax certificates
- Research sales tax refunds and credits
- Ensure new account set up and proper maintaince of accounts within established Service Level Agreements
- Ability to resolve Arctree cases pursuant to sales tax issues
- Capable of interpreting and adhering to individual state tax guidelines
- Monitors and ensures all forms are submitted with complete and accurate data
- Create task assignments within team utilizing CDM task manager
- Reviews and determines how to resolve field requests
- Process customer maintenance requests
- Analyze Customer MasterFiles for correct/updated hierarchy and key business process data points

Maintain, update and document Customer MasterFiles guidelines and requirements

Thank you so much for thinking about PepsiCo to start or continue your career

Qualifications:
**Education/requirements**
- Fluent in English
- Bachelor’s degree in Business/Control/Operations
- Ability to work within strict deadlines, learn new processes quickly, work effectively with a team and adapt to constantly evolving work responsibilities
- Must have strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively
- Ability to manipulate Excel to extract necessary data
- Exceptional organizational skills to handle the high volume of requests
- Ability to effectively communicate in a professional and constructive manner internally and with customers
- Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)
- Strong passion for customer service
- Ability to effectively interact and build a favorable business relationship with internal and external customers
- Ability to hold others to outlined processes
- Strong team player and committed to teamwork in all situations
- Excellent written and oral communications skills
- Demonstrated ability to leveraging system and tools

**Non-Technical Skills**
- Commitment to excellence in customer service
- Knowledge of Global Control and Compliance policies
- Demonstrate ability to organize and analyze Customer MasterFiles data
- Exceptional data entry and clerical skills. Proficiency using financial information systems utilizing basic math skills
- Proficient use of Microsoft Office Suite
- Bachelor’s degree in Business preferred with 1-3 years business/control/operations experience
- Outstanding organizational and follow-up skills — Sensitivity with confidential information
- Excellent written and verbal communication skills
- Requires creative thinking and problem-solving skills