Customer Data Analyst

Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:PepsiCoJobs**Join PepsiCo, dare for better.****Responsibilities**:**The Opportunity in Mexico City.**As a **Customer Data Analyst** at PepsiCo Beverages North America, you will play a key role in supporting business operations by analyzing customer and tax data, validating compliance, and ensuring accurate follow-up on every case.You will be part of a dynamic and collaborative team, ensuring that initiatives are implemented effectively so that all stakeholders can perform at their best to achieve strategic business goals. This role requires strong analytical capabilities, attention to detail, and excellent communication skills, as you will work closely with global finance teams and project leads to continuously improve and implement new processes.**Your Impact**As a **Customer Data Analyst**, your main responsibilities will include:- Managing and prioritizing incoming requests and tickets to provide timely and accurate solutions.- Maintaining open communication with stakeholders to gather feedback, identify needs, and enhance Service Level Agreements (SLAs).- Establishing clear processes to identify, track, and resolve customer-related issues while reporting results effectively.- Participating in process improvement initiatives to increase efficiency and effectiveness.- Collaborating across teams to support the design and implementation of new business processes.Qualifications:**Who We Are Looking For**- Bachelor’s degree in business administration, Engineering, Data & Analytics, or a related field.- At least 1 year of experience in Commercial, Finance, or Customer Service areas (preferred).- Advanced proficiency in Microsoft Office Suite, particularly Excel.- Strong English communication skills, both written and verbal.- Experience compiling, integrating, and analyzing information from multiple sources.- Knowledge of data governance models and Customer/Material hierarchies.- Ability to create clear, dynamic dashboards and reports using PepsiCo standard tools.**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.