Customer Relations Management Analyst
hace 1 semana
Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.
This position is directly accountable to provide Customer Service support to Timken USA OEM Customers to establish and maintain customer focus and to satisfy customer requirements. This role must drive our efforts to provide support internal customers (Sales, Supply Chain, Finance, OEM) and external customers, End users and prospects to achieve business goals.
**Essential Responsibilities**
- Communicating with customers and sales on specific job requirements, deliveries, quotes, inspection reports and other customer related information.
- Follow up for shipping arrangements for incoming and outgoing product.
- Logistical support: work with Import & Export analyst to assure customer deliver requirement.
- Estimating: will be responsible creation of quotes and customer inspection reports based on market pricing. Maintain all special pricing and customer programs and properly state lead times and delivery based on shop load.
- Master scheduling: will be responsible for loading shop schedule to maintain the business goals as they relate to sales, OTD and past due.
- Responsible for communicating expedite, intercepts or special customer requests and for working operations in regards meeting the shop schedule.
- Business Plan Achievement: supporting management team to deliver business plan objectives for shipments, gross margin, on time delivery and cost control the highest level of responsiveness, reliability, and competence to our Customers and Distributors.
- Communicate with sales representatives and customers to insure quality and delivery per established KPI's.
- Manage out-source and vendor supply chain to insure supplier on time delivery.
**Minimum Qualifications**
- Bachelor Degree required
- Ability to communicate in both English and Spanish
- SAP knowledge
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
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