Customer Service Analyst

hace 4 semanas

Tlahuac, México Hewlett Packard A tiempo completo

This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience. The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions. The role includes interacting with customers and contributing to department goals through recommendations for efficiency improvements.**Responsibilities**- Collaborates directly with technical support engineers, quality analysts, and sales staff to promptly resolve customer issues, fostering a cohesive team approach.- Keeps meticulous track of open tickets, ensuring timely resolutions across the organization, and proactively communicating progress.- Assumes responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.- Diagnoses the root causes of failures to facilitate prompt resolutions and maintains detailed records for future reference.- Addresses customers' technical issues, including but not limited to product compatibility and configuration, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability.- Interacts effectively with customers, company sales, and service representatives, addressing a wide range of pre-sales and post-sales inquiries.- Assists in achieving department goals and actively contributes by making recommendations to management to improve efficiency and effectiveness.- Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.**Education & Experience** Recommended**- Four-year or Graduate Degree in Business Administration, Industrial Engineering, Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 2-4 years of work experience, preferably in telephone support, microcomputer industry, or a related field or an advanced degree with little or no work experience.**Preferred Certifications**NA**Knowledge & Skills**- Account Management- Call Center Experience- Customer Inquiries- Customer Relationship Management- Customer Success Management- Customer Support- Data Entry- Inbound Calls- Key Performance Indicators (KPIs)- Outbound Calls- Process Improvement- Technical Support- Workflow Management- Good English communication and writing skills.**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.**Complexity**- Responds to routine issues within established guidelines.**Disclaimer

  • Customer Service Analyst

    hace 1 semana

    Tlahuac, México McCormick A tiempo completo

    **Customer Service Analyst** You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are...

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...

  • Customer Service Analyst 2

    hace 4 semanas

    Tlahuac, México Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...

  • Customer Care Analyst I

    hace 3 semanas

    Tlahuac, México Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...

  • Customer Svc Intmd Analyst

    hace 4 semanas

    Tlahuac, México Citi A tiempo completo

    The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...

  • Customer Service

    hace 1 semana

    Tlahuac, México OPL LOGISTICA DEL VALLE DE MÉXICO A tiempo completo

    SE PARTE DE NUESTRO EQUIPO DE TRABAJO, SOMOS UNA EMPRESA LÍDER EN TRANSPORTE SOLICITAMOS: Customer Service **Requisitos**: - Escolaridad: Superior concluida - Experiência mínima de 2 años - Indispensable experiência en Transporte y Logística - Disponibilidad de horario - Dominio de paquetería Office ACTIVIDADES: - Cotización de solicitudes del...

  • Customer Service Rep. I

    hace 4 semanas

    Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities:- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:- Call center-based customer support...

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted****Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days)**Exciting Job Opportunity: Become Our Remote Customer Service Agent**Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative...

  • Service Desk Analyst

    hace 2 semanas

    Tlahuac, México JMGroup A tiempo completo

    **Solicitamos service desk analyst L2**- 100% Home Office, nuestras oficinas están ubicadas en México y se le da soporte a clientes de Estados Unidos_**Funciones**:- Solución de problemas- Documentación de todos los incidentes con la descripción del problema y resolución- Proveer un excelente servicio al cliente con una actitud positiva y...