Customer Experience Supervisor
hace 3 días
**_Customer Experience Supervisor:_**
**W.W. Williams** is seeking an experienced, highly motivated **Customer Experience Supervisor **for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.
Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.
**JOB DUTIES**:
- Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, service & repair information with manufacturers' websites.
- Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.
**JOB REQUIREMENTS**:
- Must have excellent customer service experience.
- Must work closely with vehicle repair technicians.
- Excellent verbal and written skills.
- Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
- Able and comfortable with multi-tasking.
- Possess high level of overall technical knowledge.
- Clean driving record, and must pass drug screen and background check.
**EDUCATION**:
- Experience with heavy duty dealership and/or diesel service environment preferred.
EOE/AAP/M/F/Vets/Disabled, DFWP.
-
Customer Experience Supervisor
hace 3 semanas
Tlaquepaque, México W.W. Williams Company A tiempo completo**About the Company**:W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an...
-
Customer Experience Analyst
hace 6 días
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for managing the order entry process, maintaining customer records and CRM data. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct results to Sales Team. The role facilitates communication with internal and external...
-
Customer Experience Analyst
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for managing the account subscription process end to end. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct results to Sales Team. The role facilitates communication with internal and external stakeholders throughout the sales...
-
Sr. Analyst, Quality Control, Customer Experience
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Position**: Sr. Analyst, Quality Control, Customer Experience**Level**: Staff IV**Recruiter**: Manuel Garcia**Manager**: Salvador Huerta, Manager, Customer Experience**Site**: This position is available in Las Fuentes and QueretaroTHE ROLE:The person responsible for Quality Control must have advanced knowledge in mechanisms for the design,...
-
Tlaquepaque, México Hewlett Packard A tiempo completoA leading technology company is seeking a Customer Service Representative / Business Process Specialist in Guadalajara. The successful candidate will engage customers via various channels, provide product information, and perform data entry. Ideal applicants will have 1-3 years of experience, excellent communication skills, and proficiency with UFT or...
-
Bilingual Sr. Customer Experience Specialist
hace 2 semanas
Tlaquepaque, México Nielsen A tiempo completoAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...
-
Customer Support Representative
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in...
-
Customer Service Supervisor
hace 3 semanas
Tlaquepaque, México ASSA ABLOY OCCIDENTE A tiempo completo_**Global Group**_**Leader in Access solutions. We help people every day to feel safe, secure and experience a more open world.**Job Description: Provide administration and day-to-day hands-on support to the order entry and customer service team, with functional responsibilities, which includes, among others, the processing of eBusiness trade orders in the...
-
Customer Service Representative
hace 4 semanas
Tlaquepaque, México FixityEDX A tiempo completoSkills:- Excellent English and Spanish communication skills- Proven Customer Support experience or experience as Client Service Representative- Ability to appreciate the customers perspective showing empathy.- Active listening to fully engage the customer with their concerns.- Ability to multi-task- Computer and online navigating capability to multi-task...
-
Customer Operations Advisor
hace 1 semana
Tlaquepaque, México Hewlett Packard A tiempo completoThis is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do. - ** Responsibilities**: - Acts as a first point of contact for solving and delivering solutions to...