Customer Service

hace 1 semana

Ciudad Juárez Chih, México Electro Componentes de México S.A. de C.V. A tiempo completo

The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas:

- Maintenance and understanding of customer demands
- Managing customer shipments
- Managing communication around areas that impact demand and/or shipments

**Your Responsibilities**:

- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production and delivery plans for the customer
- Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- Anticipating customers’ needs in order to ensure maximum customer satisfaction
- Ensures ownership and business continuity for account coverage

**Qualifications, knowledge and skills**:

- Bachelor’s degree is preferred
- Excellent written and spoken communication skills in Spanish
- Detail oriented with the ability to multi-task and set priorities
- Strong desire and ability to serve customers and solve problems
- Must be able to work well independently and escalate appropriately
- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
- Strong knowledge of customer facing ECI processes

Pay: $1.00 - $2.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Supply Chain: 2 years (required)
- Customer Service: 3 years (required)

**Language**:

- Ingles (required)

Work Location: In person

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