Enterprise Solutions Program Manager

**Cooperative Computing (CC): We accelerate growth minded companies into the automated economy**.

The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience. Each day, we experience a company dramatically shifting “industry norms” and in many cases, removing historical market leaders from their market leading position. These elements create extraordinary opportunities for our team members to excel.

CC delivers **_superior client experiences_** as the premier digital enabler of growth minded enterprises **_enabling their rapid growth_** and ensuring their **_sustainable and smooth transition_** into the Automated Economy.

Our team is passionate about delivering client value and is fanatical about how we go about ensuring we deliver extraordinary business results for our clients. We are committed to growing as individuals first, becoming the best version of ourselves in who we have been created to be. We take responsibility in our thoughts and actions, know our purpose and our end in mind and put these first in our lives.
- **
Be Fanatical and Passionate Delivering Superior Client Experiences**:

- It’s who we are
- ** Growth is Contagious**:

- I grow, You grow, We all grow
- ** Be Innovative**:

- Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward
- ** Show Empathy & Be Honest**:

- Every single word spoken, or action performed for our Clients, Team Members, Partners & Stakeholders will be filled with kindness, candor and honesty
- ** High Performance**:

- It’s not for everyone - Our culture is our team members. We make the lives of our fellow team members better by first recognizing “I” am a team member first. We measure our progress constantly to be a better version of ourselves with every new day

**The Role**:
**Requirements**:
**Capabilities**:

- Enterprise Solutions Program Manager is responsible for providing an excellent client experience by overseeing the successful implementation of Enterprise Application Solutions, including ERP systems, Enterprise Data Warehousing, CRM solutions, and other Enterprise Product Developments.
- Demonstrate the ability to plan and execute complex enterprise solutions that involve several interconnected systems such as ERP, CRM, and warehouse management systems.
- Communicate project status regularly to both internal teams and external clients, including technical updates and progress.
- Serve as Business Process evaluator to help clients determine how to transition from existing process to using new software that could change process.
- Deliver online training and presentations on new releases and product functionality to clients, demonstrating a strong grasp of the technical aspects of the products.
- Align client work orders and estimates with project timelines and requirements, considering technical complexities and resource allocation.
- Collaborate closely with internal teams, including Product Engineering, QA, and Solutions, to ensure cohesive project execution and alignment with technical standards and company goals.
- Foster a culture of open communication and teamwork among technical teams, facilitating efficient problem-solving and innovative solutions.
- Meeting or exceeding productivity targets and accuracy in forecasting, with an understanding of technical resource management and budgeting.
- Enhance client satisfaction scores by effectively managing technical aspects of projects and ensuring client expectations are met.
- Support ongoing client work and new partner implementations, providing technical oversight and guidance.
- 8+ years of experience in IT/Business Consulting Project/Program Management with a strong technical background.
- Proven track record of managing multiple Software Maintenance Projects/Programs/Change Requests with technical complexities.
- Bachelor's degree in engineering, Technology, or a related field preferred.
- Solid understanding of software development tools, coding languages, and best practices.

**Results**:

- Successfully manage Enterprise Application Implementations (ERP, CRM, EDW, etc.) within budget and timeline constraints, ensuring high levels of client satisfaction.
- Maintain positive client relationships by mitigating technical and managerial conflicts and ensuring smooth project progress.
- Deliver clear communication on project status, including technical and functional updates, to both senior executives and project teams.
- Develop robust program and project reports, ensuring both high-level and detailed progress is communicated to all stakeholders.
- Drive technical excellence in project execution by working closely with internal teams to meet productivity goals and maintain high forecasting accuracy.

Bachelor's degree in engineering, Technology, or a related field pre