IT Support Analyst

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas. Some of your Benefits Vacation Cafeteria/ Canteen Paid Holidays Health Insurance Family Insurance Plan - Queretaro - On-Site Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V. You support our team as IT SUPPORT ANALYST (DIGITAL TRANSFORMATION) QUERETARO **Responsibilities**: - Identify opportunities for digitalizing operational and administrative processes on the shop floor. - Implement digital tools that streamline data collection, analysis, and visualization. - Design interactive dashboards and reports in Power BI for operational and managerial teams. - Automate workflows using tools such as Power Automate or similar platforms. - Provide first-level technical support and basic training to shop floor users on new digital tools. - Collaborate with continuous improvement teams to implement efficiency and productivity projects. - Document processes, solutions, and digital best practices implemented across operations. - Act as the first point of IT contact for immediate technology needs on the floor. **Qualifications**: - Technical diploma or university degree in Systems, Engineering, IT, or a related field. - Previous experience as an IT support technician, analyst, or digital process lead in operational environments (manufacturing, logistics, etc.). - Strong knowledge of Power BI: data modeling, visualization, and integration with external sources. ( Must have) - Experience with automation tools (Power Automate, scripts, macros, etc.). (Must have) - Hands-on experience with collaborative platforms (Microsoft 365, Teams, SharePoint, Forms). - Ability to work closely with non-technical users and translate operational needs into technical solutions. - Excellent communication skills to explain technical concepts in simple terms. - Preferred: Basic knowledge of SQL, Python, or RPA tools (e.g., UiPath, Automation Anywhere). - Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. - Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. - Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. - Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Additional Information Gary Rivera