Analyst IT Field Support

hace 3 semanas

México Marriott Vacations Worldwide A tiempo completo

Position SummaryAs a professional staff member, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Marketing, and Sales) area to support team and department business objectives. Generally, works under close supervision or within well-established guidelines, to complete routine tasks.Specific Expected ContributionsPosition works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects.The position is responsible for day-to-day support, management & execution of assigned technology projects, and achieving project goals while following IT processes. This position serves as a liaison between IT and the on-site business operations for Corporate, Resort Operations, Contact Centers, and Marketing and Sales teams.This position is responsible for identifying, resolving, and documenting software and hardware failures reported by MVW users or the IT Service Desk. This position acts as liaison/consultant to corporate offices, contact centers, resort, and sales galleries with regards to 3rd party vendors (Point of Sale, Property Management Systems, Guest Wi-Fi, Security and Key Systems, EMS, Boarding Pass kiosks, Reader boards/Displays) for projects and support.Responsible for leading installation resource teams for Field Services, Network Engineering, Voice Engineering, and Site Deployment infrastructure-related projects ranging in complexity to ensure activities are completed within budget and on schedule. Responsible for financial aspects covering multiple areas to include projects, departmental, site inquiries regarding providing estimates for projects, budget tracking, and managing expectations of those estimates.This position is responsible for the business areas assigned (Corporate, Resort, Contact Center, Marketing, and Sales) and may be required to assist with other assignments or business areas as needed. This position has accountability for all hardware, software, and communications support for an assigned area. Coordinate technology installations, troubleshooting, and technology maintenance efforts with various technology vendors. Provides leadership in daily support needs. Provides 2nd level support and establishes/participates in coverage for support of systems. Has working knowledge of the technology equipment and processes.Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience1-2 years’ work experience in technical customer service support or having equivalent kind of skills experienceCustomer ServiceTechnical Problem Solving SkillsCurrent versions of Microsoft Office and Windows Technical SupportInstallation of Desktop Hardware/Software and PeripheralsDesktop Troubleshooting SkillsVideo and Audio Web Conference SupportWireless Communication SupportTelephony Knowledge and SupportVOIP knowledge and support

  • IT Support Specialist

    hace 2 semanas

    Ciudad de México Layers Logic IT LTD A tiempo completo

    **Job Description - IT Desktop Support Engineer****Role Overview**:We are looking for a skilled **IT Desktop Support Engineer** to provide technical assistance, resolve IT-related issues, and ensure smooth daily operations for end-users. This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced...

  • IT Support Specialist

    hace 2 semanas

    Ciudad de México Layers Logic IT LTD A tiempo completo

    **Job Description - IT Desktop Support Engineer** **Role Overview**: We are looking for a skilled **IT Desktop Support Engineer** to provide technical assistance, resolve IT-related issues, and ensure smooth daily operations for end-users. This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced...

  • IT Support Analyst

    hace 2 semanas

    México Freudenberg Sealing Technologies A tiempo completo

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. We at Freudenberg-NOK Sealing...

  • IT Support Analyst

    hace 2 semanas

    México Freudenberg Sealing Technologies A tiempo completo

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.We at Freudenberg-NOK Sealing...

  • IT Desktop Support Analyst

    hace 1 semana

    Ciudad de México Amer Sports A tiempo completo

    Hybrid, Mexico_ Amer Sports Mexico is looking for an **IT Desktop Support Analyst** to provide **high-quality technical support** to our employees and ensure **excellent customer satisfaction**. If you are passionate about IT technology, troubleshooting, and end-user support, this is the perfect opportunity for you! In this role, you will be responsible for...

  • IT Support Intern

    hace 1 semana

    México Ria A tiempo completo

    The IT Support Intern will assist IT Technicians with entry level tasks to support corporate offices for Ria Financial.- Responsibilities- Dispatch/ escalate service tickets according to region and level of issue.- Assign and responds to tickets to be compliant with SLA.- Resolve basic tickets like password reset and locked accounts.- Resolve tickets...

  • IT Operations Analyst Ii

    hace 2 semanas

    México TE Connectivity A tiempo completo

    TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...

  • IT Support

    hace 4 días

    México Avery Dennison A tiempo completo

    **Company Description** **Job Description** Summary** An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well...

  • IT Support

    hace 2 semanas

    México Avery Dennison A tiempo completo

    **Company Description** **Job Description** Summary** An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well...

  • IT Support Analyst

    hace 2 semanas

    México Freudenberg Sealing Technologies A tiempo completo

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. We at Freudenberg-NOK Sealing...