IT Support Analyst

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.Some of your BenefitsPaid HolidaysSafe EnvironmentVacationPersonal DevelopmentDiversity & Inclusion- Queretaro- On-SiteFreudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.You support our team as the first point of contact for IT-related issues, ensuring fast resolution, empowering end-users, and contributing to global projects and innovationIT SUPPORT ANALYST**Responsibilities**:- Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers- Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services- IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing- End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience- Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery- Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries- Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes**Qualifications**:- Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience- Specified Years of Industry-relevant professional experience- Relevant certifications, system experience, and training- Professional-Level English language skills preferred- Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.- Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.- Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.- Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Additional InformationYolanda Bravo+52