Sr Mgr, Global Resource Center

hace 6 días

Guadalajara, México TTI Latin America A tiempo completo

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization

**What our Sr Mgr, GRC do**:
Lead, mentor, and manage a team of 4-6 direct reports and an overall department of nearly 70+ staff, ensuring alignment with corporate standards and service levels.

Develop and execute strategic objectives for GRC MX to support NDC operations and other global stakeholders.

Foster cross-functional collaboration with various NDC teams to understand, anticipate, and deliver on operational requirements.

Supervise work of other leaders under this role command, including cross functional teams in charge of hiring, training & development and performance management.

Design and implement processes that enable high performance, quality, continuous improvement, and scalable service delivery.

Monitor performance metrics and deliver reports to upper management to ensure alignment with business goals and stakeholder expectations.

Promote a customer-first culture with a focus on responsiveness, accountability, and measurable outcomes.

Uphold the TTI reputation of excellence through effective change management, innovation, and principled leadership.

**What we look for**:
**COMPETENCIES**

**Vision & Direction**

Provides clear leadership and sets a strategic direction for the department.

**Decisive Judgment**

Makes sound decisions under pressure, with a balance of speed and discretion.

**Leadership**

Demonstrates the courage, integrity, and ability to lead others through rapid growth and change.

**Relationship Management**

Builds trust and maintains strong working relationships with NDC stakeholders and business partners.

**Planning and Organizing**

Anticipates team needs and structures resources and schedules for optimal efficiency.

**Customer Focus**

Prioritizes internal customer satisfaction through proactive communication and service delivery.

**Teamwork and Collaboration**

Creates a cohesive, high-performing team culture.

**Problem Solving and Analysis**

Uses data and insight to solve operational challenges and improve service performance.

**Adapting to Change**

Leads the department through change with resilience and a solution-oriented mindset.

**Functional Acumen**

Brings deep understanding of electronics distribution operations and shared services functions.

**EDUCATION & EXPERIENCE**

Required: Bachelor’s degree in business, supply chain, operations, or related field.

Preferred: Master’s degree.

**Experience**:

- Minimum 10+ years of experience in electronics distribution customer service or operations.
- Minimum 3+ years in a senior management role leading team.
- Direct experience managing and growing a shared services or back-office support organization preferred.

**SKILLS & CERTIFICATIONS**
- Bilingual - Written and verbal proficiency in Spanish and English required.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated success managing teams in a fast-paced, metric-driven environment.
- Must be in possession of, or eligible to get, a US passport or business Visa.
- Excellent verbal and written communication skills.
- Proven experience in creating strategic plans, developing leaders, and leading organizational change.

Want to learn more? Visit us at Working at TTI, Inc.

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