Sl2 - Service Desk Support

Who is DigitalOnUs by TechMahindra? At DigitalOnUs by TechMahindra we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: "work smart and play hard" Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud. We're looking for: **SL2 Service Desk Support** - Level 2 Support the Service Delivery function to deliver standardised, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. - Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the quality of support - Drives the development and implementation of processes and approaches to ensure quality standards of support engineering activities - Develops trusted relationships with senior business partners to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met **Your key responsibilities** - Be an advocate of cohesion, simplicity, and end to end customer & client value focus. - Responsible for the ongoing management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes - aspects of the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviews - Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organisational change - Contributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savings - Run operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics - Develops long-term, trusted relationships with senior partners to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering work in alignment with business requirements **Skills and attributes for success** - Highly advanced programming knowledge and experience - Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide feedback and advice to key partners, such as Product Owners, business sponsors and Service Delivery Managers on complex queries What you can expect from us At DigitalOnUs by techmahindra what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers. Work with some truly remarkable IT engineers, architects, specialists and more. We're growing at a phenomenal pace and we'd like some company. Hear your voice, nurture your talent and help you strengthen your foot print Benefits above the law Mentorship, and opportunities to grow and learn.