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Remote Bilingual Customer Service Specialist
hace 2 semanas
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Exciting work-From Home Opportunity
As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.
**Job Responsibilities & Home Office Requirements**:
- Managing relationships with Nielsen families participating in media measurement panels.
- Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
- Strong communication and persuasion skills are crucial.
- Collect device information, troubleshoot remotely, and ensure accurate data collection.
- Meet performance goals related to sample quality and customer satisfaction.
- Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.
**What You'll Need**:
- Fluency in both English and Spanish (written and verbal) is essential.
- Excellent negotiation and customer service skills are required.
- Sales experience is a plus.
- Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
- Superior organizational and time management abilities.
- High school diploma or equivalent work experience.
**What you can expect**:
- ** Excellent Benefits**:
- ** What**’s in it for me**:
- Fully remote position (after orientation in Mexico City)Comprehensive training program
- Opportunity to work with cutting-edge technology
- Join a global leader in media measurement
