Relationship Manager/business Development Eretail

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Relationship Manager, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

You will work for Worldline’s Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.

We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device - with payment at the heart of the shopping experience.

Your day-to-day responsibilities include
- You act as the main day to day point of oversight, supervision and co-ordination of activities relating to a designated portfolio of eRetail merchants.
- You are responsible for the assigned retailers and their corresponding P&L and expected growth in a high-speed environment.
- You engage merchants directly, involving them in a cohesive and ongoing dialogue relating to sales opportunities, customer relationship management, progress/status & performance reports and operational issues resolution.
- You act as the point for issue escalation within the Merchants teams, responsible for issues assessment, identification of resolution options, impact evaluation, management information, tracking and resolution.
- You liaise within Worldline staff & colleagues at local, regional and group levels to ensure Customer commitments are achieved on time, to agreed standards and to the Customer’s expectations.
- You initiate and manage meetings with a full range of merchant contacts working to the brief and plans of the Relationship Management Director, taking responsibility for ensuring meeting, call and contact reports are captured accurately, circulated and held within the CRM system.
- You Compile management reports relating to Customer engagement, value and relationship progress using appropriate reporting systems

Signs of success
- You deliver expected budget
- You tackle operational and compliance matters beyond their complexity to find solutions
- You seek client satisfaction and long-term relationship
- You identify business opportunities, upsell new geographies and solutions, pitch Worldline’s services and close deals.

Skills we can't do without
- University/HBO degree Marketing/ Economics/Business Administrations
- Minimum 3+ years’ experience in key sales activities in epayments or financial industry.
- Experience in the Internet / e-commerce industry, experience with a PSP is a plus.
- Excellent communication (written and verbal), listening and interpersonal skills
- Strong Customer orientation and desire to achieve solid customer relationships
- Ability to work autonomously
- An ability to supervise and support the development of indirect staff
- A strong team player with a positive attitude
- Ability to work well under pressure.
- Fluent in English, Spanish and Portuguese
- Willing to travel

Skills we'd like
- You prove solid knowledge of digital commerce business
- You are an avid learner, have an open mind, confident but not arrogant.
- You master merchants’ language and are a good storyteller

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 29.5 days’ annual leave, an attractive pension scheme plus many more.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.