Customer Service Virtual Assistant

hace 7 días

Tijuana, México Hyre A tiempo completo

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

**About the Client**:
We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients. We are passionate about delivering quality, professionalism, and a stress-free moving process.

**Position Overview**:
We are seeking a reliable and detail-oriented **Customer Service Virtual Assistant** to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

**Key Responsibilities**:

- Provide quotes, answer service-related questions, and assist with booking moves
- Coordinate scheduling changes and update internal systems accordingly
- Conduct post-move follow-ups to gather feedback and address any concerns
- Escalate complex issues to management when necessary
- Maintain accurate and up-to-date customer records
- Assist with administrative tasks as needed (CRM updates, reporting, etc.)

**Qualifications**:

- 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)
- Excellent written and verbal communication skills
- Strong organizational skills and keen attention to detail
- Ability to stay calm and empathetic under pressure
- Familiarity with CRM tools (experience with SmartMoving is a plus)
- Ability to work U.S. office hours
- Fast, reliable internet connection and professional work environment

**Preferred Skills**:

- Experience working with U.S.based customers
- Familiarity with scheduling or dispatching systems
- Problem-solving mindset and proactive communication style

  • Customer Service Virtual Assistant

    hace 7 días

    Tijuana, B.C., México Hyre A tiempo completo

    Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.About the Client:We are a leading moving and relocation company based in the U.S.,...

  • Customer Service Virtual Assistant

    hace 7 días

    Tijuana, México Hyre A tiempo completo

    Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.**About the Client**:We are a leading moving and relocation company based in the U.S.,...

  • Customer Service Assistant

    hace 4 semanas

    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **Customer service assistant** Funciones Principales. - Recibir órdenes de compra.

  • Virtual Assistant

    hace 3 semanas

    Tijuana, México Sofia Health A tiempo completo

    **About Sofia Health**:Sofia Health is the fastest-growing health and wellness marketplace, connecting providers with clients seeking services, products, and expert advice. Our platform empowers wellness professionals to grow their businesses, and we’re on a mission to make wellness more accessible to everyone.We’re looking for a proactive,...

  • Virtual Assistant

    hace 7 días

    Tijuana, México Rivka Development A tiempo completo

    **About Us**:**What will make you the best fit**:Previous experience as a virtual assistant or in a customer service role is a plus.Fluency in English including exceptional written and verbal communication skills.Ability to conduct market surveys, gather relevant data, and assist in preparing marketing materials.Strong administrative skills to book travel...

  • Virtual Assistant

    hace 7 días

    Tijuana, México Rivka Development A tiempo completo

    **About Us**: **What will make you the best fit**: Previous experience as a virtual assistant or in a customer service role is a plus. Fluency in English including exceptional written and verbal communication skills. Ability to conduct market surveys, gather relevant data, and assist in preparing marketing materials. Strong administrative skills to book...

  • Virtual Assistant

    hace 2 semanas

    Tijuana, México Rose Atlantic Holdings LLC A tiempo completo

    _Virtual Assistant (Remote)_ **About the Role**: We’re looking for a flexible and dependable **Virtual Assistant** to support a variety of tasks. While your current responsibilities will focus on rental property ads, tenant communication, and contractor coordination, the scope of work will vary and evolve over time. This is an excellent opportunity for...

  • Virtual Assistant

    hace 2 semanas

    Tijuana, México Rose Atlantic Holdings LLC A tiempo completo

    _Virtual Assistant (Remote)_**About the Role**:We’re looking for a flexible and dependable **Virtual Assistant** to support a variety of tasks. While your current responsibilities will focus on rental property ads, tenant communication, and contractor coordination, the scope of work will vary and evolve over time. This is an excellent opportunity for...

  • Customer Service Representative

    hace 1 semana

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...

  • Customer Service Representative

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    ** Positions onsite in Tijuana Only**Be the voice of Integon Service Co!We're looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders!You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company.Our goal is to provide WOW service to each...