Customer Service Representative
hace 1 semana
Job Profile
Summary The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
Description General Responsibilities
- Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
- Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage
- Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
- Executes manual order entry process withing required timeline and accuracy
- Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
- Participates in timely reviews and investigations of root cause for customer short-payments
- Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
- Coordinate with customers to determine shipping method Experience / Qualifications
- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results - Strong personal and professional ethical values and integrity
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Qualification
English fluency proficient
Customer services representative experience
Microsoft office (excel advance)
Oracle
Great communication skills
Tipo de puesto: Tiempo completo
Sueldo: A partir de $1,000.00 al día
Pregunta(s) de postulación:
- Uso de Microsft Excel
Experiência:
- 3 años: 2 años (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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