Head of Client Lifecycle Management, Latin America

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Client Lifecycle Management, Latin America Region (LAM)

Requirements

Main responsabilities:

- Lead all governance activities within the region and act as a key representative in joint business forums. Owning the preparation of materials for key forums and presenting to senior country and Line of Business (LOB) stakeholders.
- Deliver the Key Risk Indicators (KRI´s) & Key Performance Indicators (KPI´s), book of work completion volumes and incoming demand to generate & implement the strategies necessary to achieve an increase in performance, productivity, & the quality of all processes.
- Appropriately and proactively identify and mitigate Ani Money Laundering (AML) and Financial Crime risk.
- Deliver operational improvements through best in class process, unit processing times and leveraging digital solutions where available.
- Improvements in the overall experience delivered to the customers of Global Businesses.
- Delivery of service to agreed levels of performance including report to stakeholders.
- Delivery of Digital Business Services (DBS) Operations capabilities in a professional and commercial manner.
- Functional management of the onshore team and be the accountable executive for services delivered from the Global Service Centers (GSCs).
- Willing to challenge the status quo.
- Be accountable for ensuring appropriate standards of vendor management and vendor risk management are applied.

Main Requirements:

- Academic qualification: Bachelor’s degree or demonstration of relevant industry experience.
- AML qualification.
- Operations is a global team supporting a number of markets, the ability to converse fluently in more than one language is desirable, English being essential.

Functional Knowledge
- Experience working in or with the Commercial Banking, Global Banking or Global Markets areas of financial services.
- Prior experience of courageous leadership in a dynamic and challenging economic and regulatory envoironment across operational teams spanning multiple locations.
- Experience working in the Operations division of a large scale financial services company.
- Excellent relationship management and influencing skills.
- Ability to analyse complex issues and identify / assess the implications for the market and its customers.
- Excellent planning, organizing and commercial skills including strong financial management capability.
- Advanced data and financial experience with very good working knowledge of Microsoft Excel and strong attention to detail
- Strong leader / positive role model.
- Ability to manage and mitigate operational risk effectively.
- Well-developed project management skills.
- Confidence to work with senior leaders across the organization, including front and middle office.

You’ll achieve more when you join HSBC.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

**Issued By HSBC Electronic Data Process (Mexico) Private LTD