Commercial IT

The Capability Partner: Channel Excellence will anticipate demand for technology products for channel excellence including but not limited to CRM, field experience, direct & digital experience, events & meetings, ux & ui optimization, marketing automation, channel optimization capabilities (inc. A:B & MVT etc.) and for all areas of field operations & services including Measurement & incentives, Learning & coaching and other relevant capabilities

The role will use their IT expertise, bio-pharma industry trends and in-depth understanding of AZ business priorities to lead the functional/capability IT strategy development, investment planning, and delivery. The role will develop strategic relationships at the highest levels with senior leaders across all relevant business units, identifying ways for IT to partner achieving and exceeding business objectives. This role will lead the identification of innovative technology solutions, to create maximum competitive advantage, focused on high impact business outcomes and will ensure current technology is fully exploited for business benefit. The role will be accountable for the successful development & evolution of a bold and visionary capability strategy & roadmap for content that combines short, medium & long-term ambition, and for ensuring broad support & alignment across the relevant stakeholder group.

**Typical Accountabilities**
- Create & maintain ambitous, realistic & relevant roadmaps for all aspects of the Channel Excellence domain.
- Develop & leverage broad internal networks to ensure full visibility & appreciation of current and forthcoming opportunity/unmet need.
- Develop & leverage broad external networks to ensure visibility of emerging & established technical capabilities, alternative perspectives and to ensure contextual fit of
- Work closely with product team, with SDD and with Ignite to ensure product roadmap is accurately delivered and is imagined in a way that maximises long-run return.
- Work with A&V team to ensure roadmaps are well understood across all stakeholder groups
- Work with other capability teams to ensure consistency and to develop click-technology ambition.
- Work with Business Engagement teams to ensure aligned dialogue with commercial teams across all BUs
- Develop a strategic IT relationship with senior leaders across all relevant business units, developing a deep understanding of the business strategies, priorities and challenges, ensuring that IT investment is aligned to business objectives.
- Establish & maintain strong relationships with external partners to ensure full visibility of relevant product & strategic roadmaps and develop strategies to collaborate to deliver maximum value for AstraZeneca. Develop & maintain a wide external network including peers, providers and innovators, leverage this network to enhance the strategy & roadmap for content and establish AZ as a global thought leader in this space.
- Partner with other capability leaders to ensure cohesion across the whole commercial IT offer. Work with other relevant IT Teams to ensure that all IT services used by the Function meet the agreed performance outcomes and drive continuous improvement initiatives as required.
- Ensure the wider IT strategy is clearly communicated and understood by senior Deliver business leaders
- Proactively manage IT demand with the business, negotiating expectations to ensure alignment with IT strategy, architecture and delivery capacity
- Gain broad commitment to IT across initiatives from senior leaders across all relevant business units, using specialist knowledge identify relevance of established or new IT services
- Proactively identify opportunities through internal and external networks, for IT to deliver innovative solutions to customer issues/challenges and situations where leading edge technological innovations can be deployed.
- Lead IT functional/capability governance including steering groups and advisory boards for all relevant initiatives.
- Drive Ideation and Innovation, and working with product owner support delivery MVPs to continually improve and/or transform the business area
- Own the IT Solutions/Products for the capability area working with relevant stakeholders to drive the feature backlogs and prioritisation.
- Ensure the successful outcome from delivery of programs and projects for the Deliver functional area.
- Collaborate with with relevant stakeholders to ensure the development of business cases, support adoption and ensure robust ROI and TCO of solutions/products.
- Co-lead the strategic vendor relationships for the capability area owned solutions
- Ensure & support appropriate use of all relevant ways of working across IT.

**Qualifications **and Experience**
- Rich experience of bio-pharma industry with strong knowledge and background in Commercial Excellence & Marketing
- Experience of identification and implementation of innovative technology solutions
- Evidence of leading and developing innovat