Senior Property Manager

**Essential Job Functions**:
**1.** Manages **day to day operations** of a property. These duties include but are not limited to the following:
**a.** Operate the property office in a professional, clean, uncluttered and well-staffed manner.

**b.** Inspect property on a regular basis and verifies condition of vacant apartments.

**c.** Maintain office and resident files in a confidential and secure manner.

**d.** Communicate with the Director of Maintenance and other service team regarding all aspects of property maintenance.

**e.** Ensure all monies received on the property are deposited immediately and recorded on a daily basis and confirm all proper bookkeeping procedures are followed.

**f.** Compile weekly/monthly property status reports.

**g.** Coordinates orientation and ongoing training programs for the property staff working with the Regional Manager and Director of Maintenance as necessary.

**h.** Require all team members to be friendly, open and available to the residents and co-workers while discouraging fraternization.

**2.** Create, maintain and encourage excellent **resident relations** by all members of the team. This includes but is not limited to the following:
**a.** Promptly respond to resident concerns, comments and/or complaints.

**b.** Require all team members to be friendly, open and available to the residents while maintaining the policy of non-fraternization.

**c.** Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.

**d.** Inspect make ready apartments prior to move in.

**e.** Maintain and/or create a resident renewal program to encourage resident retention.

**f.** Create a sense of community at the property.

**1.** Manage the **maintenance** of the property with the assistance of the service team. These duties include but are not limited to the following:
**a.** Daily monitoring of the service staff and their duties.

**b.** Monitor and inspect market ready apartments to ensure quick turn times and are completed.

**c.** Maintain compliance with all required permits for operating the property such as; pool, spa, elevator, etc.

**d.** Monitor electric, water and gas usage on the property.

**2.** Maintain and manage all **financial **responsibilities on the property. These include but are not limited to the following:
**a.** Review weekly general ledgers for expenses.

**b.** Enter and monitor purchase orders

**c.** Review Income Variance Report (with purchase orders) daily.

**d.** Approve and submit invoices for payment in a timely manner.

**e.** Complete variance reports and other weekly reports.

**f.** Maintain contract files and insurance certificates on the property and monitor the renewal dates of these contracts.

**3.** Manage and monitor all **rental collection **on the property. These include but are not limited to the following:
**a.** Ensure all rent and other charges are collected when due and posted in a timely basis by close of business same day.

**b.** Ensure that the proper legal notices are given and deadlines met concerning filing eviction, filing writs and attending court hearings.

**c.** Ensure compliance with Community Policies and lease agreements. Respond to violations and communicate with the residents.

**d.** Assess move out condition of apartments and have a final account statement sent with the final disposition.

**e.** Immediately inform and refer any liability claims, legal complaints or other violations to the Regional Manager and/or corporate office.

**f.** Review delinquency and ensure notes are entered.

**g.** Deliver all required notices in a timely manner.

**4.** Responsible for all **personnel** issues on the property. This includes but is not limited to the following:
**a.** Hire, counsel, and terminate employees with the assistance of the Regional Manager and the HR department in accordance with company policies.

**b.** Complete performance reviews of employees and assist with making recommendations for salary increases and/or advancement.

**c.** Approve and submit all paperwork, employee overtime timely for semi-monthly payroll.

**d.** Calculate commission bonus amounts and submit timely for approval.

**5.** Responsible for all **Safety** on the property. This includes but is not limited to the following:
**a.** Ensure new employees receive orientation safety training.

**b.** Coordinate with the Director of Maintenance and attend monthly safety meetings and training for property staff; monitor the use of proper safety precautions on the property.

Report any workman’s compensation issues and/or employee incidents immediately to the Workers Compensation Carrier and to management and HR following company procedures monitor all aspects of **marketing** for the property. This includes but is not limited to the following:
**a.** Know the sub-market of the property. Be familiar with the competing properties and their rents, specials, occupancy, and their management company. Kee