Mgr Site Payments

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Our global Clinical department consists of colleagues with institutional knowledge, in-depth therapeutic experience, and robust operational tools. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies.

As a Manager of Site Payments, you will oversee project delivery and lead site payment teams.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.

**Summarized Purpose***

Manages staff and leads functional site payment teams. Responsible for ensuring that all project deliverables meet the customer’s expectations and the contracted deliverables. Oversees project delivery and manages escalated actions to resolution. Identifies performance trends and manages risks. Collaborates with multiple departments and senior/executive management on defining and maintaining site payment related processes and best practices.

**Essential Functions**:

- Manages staff, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
- Approves courses of action on salary administration, hiring, corrective action, and terminations.
- Reviews and approves time records, expense reports, requests for leave, and overtime (if applicable).
- Provides leadership and guidance to departmental junior managers and employees.
- Oversees project delivery, ensuring that individual project targets are met and services are provided according to the highest quality standards, policies and procedures.
- In collaboration with senior leaders, develops policies, procedures and training materials.
- Analyzes reports, metrics, KPIs and escalation trends. Develops and implements improvements.
- Presents at project review meetings and manages escalated actions to resolution.
- Assists with general capabilities and bid defense presentations.
- Provides effective risk management for assigned studies to maintain high customer satisfaction, contain costs and manage timelines.
- As needed, provides QC and approval of site payments, site set-up, budget entries, milestones, contracted payees, reimbursements, site reconciliations and payment issue resolution.

**Education and Experience**:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).1+ year of leadership responsibility

**Knowledge, Skills and Abilities**:

- Working knowledge of clinical trial payments including end to end processes to achieve payment
- Working knowledge of finance payment processes, including knowledge of accounts payable
- Demonstrated evidence of effective mentoring/leadership, supervisory ability including excellent interpersonal and conflict resolution skills
- Advanced understanding of relevant ICH Good Clinical Practices, country regulatory and/or applicable tax regulations, etc. for all nonclinical/clinical aspects of project implementation, execution, and closeout
- Strong organizational and negotiation skills
- Strong attention to detail
- Must be able to work independently
- Proven ability to handle multiple timeline sensitive tasks efficiently and effectively
- Excellent computer skills, proficient in MS Word and Excel, preferred experience using CTMS, EDC, or financial systems
- Effective communication skills, which includes English language (oral, written)
- Strong understanding of budgets, projects, and metrics
- Strong ability to extract pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents
- Capable of effectively analyzing project specific data/systems to ensure accuracy and efficiency
- Excellent team player with team building skills
- Strong cultural awareness and able to adapt to audience as appropriate

**Management Role**:
Manages experienced professionals and/or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department.

**Working Environment**

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this rol