Senior Content Manager

**Company Description**:

- At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are._

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to the US Head of Language Services, you will have an impact on our Language Services Team, within our Creative and Experience Capability.

As a Senior Language Services Manager, you will be responsible for managing, localisation and copy validation language services projects including planning and delivery, working collaboratively with your account management, planning, creative & production team colleagues, and our pool of freelance linguists and writers. You'll own - and be accountable for - each transcreation project from the point of project setup, driving it through to successful execution, ensuring that we produce the highest quality of localised content, all on time and within budget.

Your primary responsibilities will include:

- Work on localisation or copy validation projects serving as primary contact between suppliers, our teams and end client with ultimate goal of ensuring customer satisfaction, and maintaining positive working relationships
- Inter-connected working with your own team members and with colleagues across the teams, assisting with any transcreation tasks, projects and contributing your knowledge of language
- Analyse client information and full campaign briefs, schedules and defining the transcreation / or localization approach
- Accountable for project status, ensuring transcreation quality and service always meet expectations. Quality Assurance of all projects delivered to client
- Identify new strategies and workflows for your account for continued improvement and reporting these to account or LS Lead as applicable
- Attend client and internal meetings to discuss projects briefs / requirements
- Collaborating with team members, client management and production team with a client-centric approach
- Maintain Language Services standards, methodologies and best practices across the agency
- Management of multilingual operation process including multilingual talent management, TMS and Language AI technologies

**Qualifications**
- BA in Translation, Localization or similar language qualification or experience
- Spanish and English proficiency.
- 6+ years of experience in a transcreation project / account management role
- You've used Computer Assisted Translation (CAT) tools and project management tools and language industry technologies
- Expertise in language automation workflows, including traditional Machine Translation and AI driven localisation, and post AI editing and validation
- Identify details specific to you from general campaign briefs
- You know how to prioritise tasks.
- You love getting to know your clients, developing long-lasting relationships and adding value to their business
- Be a trusted colleague who inspires confidence in the successful delivery of the project
- Proven experience as senior member of Language services team

**Additional Information**

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to LinkedIn Learning with unlimited online courses

Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.#LI-Hybrid