Product Support Engineer
hace 3 días
Are you a problem solver? Do you like fast-paced technical environment that allows you to work with customers, field representatives, and engineers? If so, the position of Product Support Engineer is a great fit for you.
What You’ll Do
Key Responsibilities
Develop product knowledge of Teradata Analytic Ecosystem for effective problem solving
Work with customers to deliver technical analysis and solutions for Teradata product issues
Application of structured problem-solving methods to appropriately identify, isolate, reproduce, and resolve customer incidents
Problem recreation & Root Cause Analysis (RCA)
Interaction with Engineering and other peers to isolate product defects
Track key technical actions, owners, and ensure problem-solving steps are clearly communicated and being tracked for status updates
Treating every customer professionally and with respect; ensure positive customer experience and satisfaction
Follow Incident Management Process & escalate when necessary
Basic Qualifications
Fluent in English & Spanish (Effective oral and written communication skills)
USA B1 Visa Required (or ability to obtain)
Bachelor’s Degree in Computer Science or a related technical discipline
2+ years of technical experience working on relational database, cloud technology, DBA experience is a plus.
Experience supporting a Linux or UNIX operating system
Demonstrated problem-solving skills and analytical ability
Ability to work effectively both independently and in a team environment
Strong time management skills and multi-tasking abilities
Experience using a ticketing system or incident management system such as ServiceNow
24x7x365 support environment/experience and willingness to work on-call rotation, weekends and after hours. High reliability and availability engaged even when not on-call
Preferred Qualifications
Experience supporting customers using complex database environment
Knowledge of Relational Databases
Knowledge of cloud technology
Experience with scripting (Python, Perl, Bash, etc.)
Knowledge Linux System administration
Understanding of Network architecture and troubleshooting
Understanding of problem recreation techniques
Experience with Dell and Intel servers
Knowledge of NetApp and Seagate disk arrays
Knowledge of SAN Environment
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