Physical Credit Card Logistics Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
User experience operations team is an important functional team responsible for improving user experience and helping users to use DIDI CARD more reasonably and smoothly, and is the leader of the closest connection between our product/service and customers.

Physical card operation is a team especially responsible for guaranteeing the stability and efficiency of physical card production and delivery.

Role Responsibilities:

- Docking with card factories and courier companies, improving service strategies, ensuring the stability of basic services, directly responsible for indicators such as card return rate and abnormal case ratio
- Establish complete physical card operation SOPs, including but not limited to regular card factory/express patrol to prevent production operation risks
- Guarantee the efficiency of physical card services, optimize the production strategy together with stakeholder teams, and share the targets, including credit card delivery rate, delivery time and other indicators
- Work closely with internal and external teams to ensure the production schedule, responsible for the timeliness and efficiency of the supply of cards (chips), packaging materials and other production materials

Role Qualifications:

- Bachelor's degree or above
- 3 years or more experience in banking/fintech in physical card operations positions (card production/distribution), with independent professional experience responsible for relevant indicators
- Extensive experience in physical card processing projects, with a strong knowledge base in the field of card production and distribution in the Mexican market
- Excellent internal and external communication skills, strong resilience to stress and strong ownership
- English as working language and spanish as native speaker

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.