Lead Technical Support
hace 2 semanas
At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.
Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries. Works as part of a team of skilled IT professionals to ensure the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices.
**As Lead Technical Support, you will be responsible for**:
- Hosted Virtual Desktop management running on VMWare:
- Create, manage and maintain golden Windows images; ensure the release of new Operating System versions, security patches, optimizations, configurations.
- Manage and configure the end user profile solutions VMWare DEM/FSLogix
- (Mobile) Thin Clients management using HP Device Manager (HPDM)
- Create, manage and maintain Linux (ThinPro) and Windows images, ensure the release of new Operating System versions, security patches, updates and optimizations.
- Configuration of KMS services, AD Group Policy management for various components
- Manage configurations and upgrades for VMWare AppVolumes, VMWare DEM, Workspace One, FSLogix, HPDM
- Cloud related services like Microsoft Intune management including AutoPilot, M365 license management.
- Support the advance remote assistance (ARA) program as and when required, providing first-line technology support for AT&T associates across the international region utilizing a variety of tools and techniques.
- Develop and support customized business and operational solutions that satisfy local regulatory, statutory, and multi-language requirements.
- Ensure compliance with AT&T Information Security Policies and relevant legislative, regulatory, data privacy and audit requirements (i.e., Internal, External, SOX, PCI, etc.).
- May participate or lead in developing and maintaining; incident reports, emergency and business continuity planning, emergency events, data collection and analysis, remote hands, business communications, budget/financial planning and maintenance, auditing processes and general business-related activities.
- Assigned complex services within the end-to-end international end-user infrastructure and support domain.
**Requirements for this opportunity**:
- Education: Preferred bachelor’s degree in information systems/computer science.
- Experience: Typically requires 5-8 years of experience.
- Must be bilingual; fluent in English comprehension, speaking and writing.
- Hybrid office presence.
- Working experience with VMWare, HPDM, MECM products as well as a deep knowledge of (Windows) client operating systems.
**Weekly Hours**:
40
**Time Type**:
Regular
**Location**:
MEX:MEX:Naucalpan De Juarez / Blvd Manuel Avila Camacho - Adm: Boulevard Manuel Avila Camacho 5
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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