Customer Service Representative

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life

**Responsibilities**:
As a **Customer Service Representative (CSR)** for the B2C Team, you will play a critical role in delivering exceptional customer service to our customers. You must ensure customer satisfaction by always maintaining a positive and professional attitude.

Your primary responsibilities include processing orders, request for quotes (RFQ) and forms accurately and in a timely manner. You will address returns, refunds, and provide accurate shipping tracking numbers to customers as requested, while keeping detailed records of these customer interactions, transactions, comments and complaints via CRM software.

The CSR may collaborate with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment. Documenting and communicating website, datasheet and product issues to the Customer Service Supervisor will show strong attention to detail.

To be successful in this role, you must have a passion for providing outstanding customer support, excellent communication skills and enjoy working in a collaborative team environment.

**Required Skills and Experience**:

- High School Diploma, general education degree or equivalent.
- Previous experience in a customer service environment, client services, sales or a related field.
- Experience with linear motion, actuators, controls or DC motors is considered an asset.
- Ability to stay calm and de-escalate tense customer situations.
- Excellent English communication skills, both written and oral.
- Minimum typing speed of 50 words per minute.
- Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.
- Availability to work Pacific Time Zone business hours (40 hours/week): Monday to Friday, with shifts from 6:30 AM to 3:00 PM, 7:00 AM to 3:30 PM, or 8:30 AM to 5:00 PM PST.

**Who you are and what you will bring to the table**:

- You are an empathetic and professional individual who will bring a positive attitude towards customers, ensuring a pleasant experience while handling their inquiries, addressing complaints, and providing support.
- With excellent English communication skills, both written and oral, you can effectively communicate with customers, colleagues and stakeholders, ensuring clear and concise exchange of information.
- You pay very close attention to detail to make sure customer requirements are met when providing quotations, processing of sales orders and clarifying product information.
- You can adapt well in different situation and are able to work in a fast-paced environment, being comfortable with shifting priorities.
- You are transparent with colleagues and supervisors, being honest about your work progress, challenges you are facing, to help build trust and foster a collaborative environment.
- You have great self-discipline to maintain focus and productivity during your work hours.
- You are committed to personal growth and improvement, owning up to mistakes made and taking responsibility for finding solutions to demonstrate integrity.

**What We Offer**:

- Competitive Salary Package
- Opportunities for vertical advancement in a rapidly growing company
- Energetic, fun and collaborative work environment
- Training Provided

**Visit our websites to learn more about us**:
**Please note that fluency in English is a requirement for this role, and all applicants are expected to submit their resume in English.