Analyst, Tbs Support

hace 2 semanas

Desde casa, México Dew Software A tiempo completo

Analyst, TBS Support

Technical Description
- Bridge information between our customers, our engineering teams and between departments
- Work on implementing and improving technology-related operational processes
- Plan and execute system upgrades with our operators
- Install, configure, monitor, update and perform log analysis on various components of our stack
- Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
- Support our local and international partners in configuration of the systems

**Requirements**:

- Must have a degree in computer science
- Must have 3+ years of experience in technology and customer service
- Experience or exposure to distributed systems
- Experience working with databases, relational or NoSQL
- Experience with ticketing systems ideally Jira
- Experience with Linux/UNIX
- Experience with cloud infrastructure (AWS, GCP, etc)
- Ability to thrive in a startup environment
- Ability to write thorough, scalable and clear documentation
- Must be fluent in spoken and written English and Spanish
- Train our local and international partners on our systems
- Can help lead large projects from idea to positive execution
- Ability to prioritize our customers’ (both internal and external) needs
- Act on feedback to learn and grow

Tipo de puesto: Tiempo completo

Sueldo: $30,000.00 - $40,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos mayores

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo remoto

  • Support Analyst

    hace 4 días

    Desde casa, México U-hi A tiempo completo

    Job Title: Support Analyst (Excel specialist)Location: 100% Remote within MexicoJob Type: Full-time – Direct HireSalary: Up to $ 52,000 MXN monthly (gross base salary)Benefits: Direct hire + benefits above the lawRequirementsHigh PriorityMinimum of 5 years of relevant experience as a support analyst or in a similar role.Proficiency in Microsoft Excel with...

  • IT Support Analyst

    hace 1 semana

    Desde casa, México Perficient A tiempo completo

    **IT Support Analyst****Why is Perficient the best option?**Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we...

  • Analyst

    hace 3 semanas

    Desde casa, México S&P Global A tiempo completo

    Provide support for consulting team as an analyst working in operations, consulting support with presentation preparation, data analysis.**Equal Opportunity Employer**:

  • Senior Support Analyst

    hace 2 semanas

    Desde casa, México EPAM Systems A tiempo completo

    We are looking for a **Senior Support Analyst** to join our team and perform business analysis activities related to the support of clinical studies. The Senior Support Analyst will collaborate closely with the Support team, Third Party Help Desk, and stakeholders and operate with interactive communications, showcasing high levels of inclusion and cultural...

  • Senior Support Analyst

    hace 2 semanas

    Desde casa, México EPAM Systems A tiempo completo

    We are looking for a **Senior Support Analyst** to join our team and perform business analysis activities related to the support of clinical studies.The Senior Support Analyst will collaborate closely with the Support team, Third Party Help Desk, and stakeholders and operate with interactive communications, showcasing high levels of inclusion and cultural...

  • Application Support Analyst 1

    hace 2 semanas

    Desde casa, México BlackLine Systems A tiempo completo

    Make Your Mark:The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.You'll Get To:- Coordinate with customer to determine functional requirements and determine technical...

  • Lead Support Analyst

    hace 2 semanas

    Desde casa, México EPAM Systems A tiempo completo

    We are seeking an experienced **Lead Support Analyst** to join our team and play a pivotal role in supporting clinical studies. RESPONSIBILITIES - Lead the analysis and investigation of production incidents and internal requests - Serve as the primary communication link between SMEs and stakeholders, providing expert consultancy on functionalities - Oversee...

  • Lead Support Analyst

    hace 2 semanas

    Desde casa, México EPAM Systems A tiempo completo

    We are seeking an experienced **Lead Support Analyst** to join our team and play a pivotal role in supporting clinical studies.RESPONSIBILITIES- Lead the analysis and investigation of production incidents and internal requests- Serve as the primary communication link between SMEs and stakeholders, providing expert consultancy on functionalities- Oversee the...

  • Senior Support Analyst

    hace 7 días

    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are looking for a **Senior Support Analyst** to join our team and perform business analysis activities related to the support of clinical studies.The Senior Support Analyst will collaborate closely with the Support team, Third Party Help Desk, and stakeholders and operate with interactive communications, showcasing high levels of inclusion and cultural...

  • Product Support Analyst

    hace 3 semanas

    Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...