Support Analyst
hace 1 semana
Job Title: Support Analyst (Excel specialist)
Location: 100% Remote within Mexico
Job Type: Full-time – Direct Hire
Salary: Up to $ 52,000 MXN monthly (gross base salary)
Benefits: Direct hire + benefits above the law
Requirements
High Priority
- Minimum of 5 years of relevant experience as a support analyst or in a similar role.
- Proficiency in Microsoft Excel with strong analytical skills.
- Excellent written and verbal communication skills.
Nice to Have
- Familiarity with finance concepts and financial models.
- Proven ability to work independently, demonstrating strong organization and self-sufficiency.
Key Responsibilities
- Handle and resolve Level 1 analysis tasks while ensuring high-quality service delivery.
- Assign issues, conduct investigations, identify root causes, and produce clear and accurate bug reports for the development team.
- Adhere to established SLAs when triaging incidents from the service desk.
- Create, update, and maintain technical documentation, including how-to guides, troubleshooting articles, and user documentation for the knowledge base.
- Collaborate and communicate daily with Development, IT Support, Product Management, and QA teams.
- Effectively diagnose and narrow down issues, determine root causes, and deliver creative solutions that address customer needs.
- Manage multiple tasks simultaneously and adapt to changing priorities.
- Serve as a key communication point between the client, product management team, and other stakeholders within the ecosystem.
Why Join Us?
- 100% remote work from anywhere in Mexico
- Direct hire with the company
- Benefits above the law
- Competitive compensation (Up to $52,000 MXN monthly)
- Career growth
Job Type: Full-time
Pay: $45, $52,000.00 per month
Language:
- English (Required)
Work Location: Remote
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