Customer Service Representative

**Customer Service Executive (Remote) - Full-Time / Part-Time / Contractor**

**Join a High-Performance Customer Service Team & Make a Real Impact in the Pet Industry**

Are you a proactive, results-driven customer service professional who thrives in a structured, high-accountability environment? Do you take ownership of your work, think critically, and seek meaningful interactions with customers? If so, this opportunity is for you

**About Central Park Puppies**

With over 20 years in the pet industry, Central Park Puppies has built a reputation for excellence and innovation. We connect pet lovers worldwide with healthy, happy puppies while ensuring an outstanding customer experience. As we expand globally, we’re looking for dedicated, customer-focused professionals to join our team and elevate our service standards.

**What You’ll Do**
- Manage multiple communication channels efficiently, addressing inquiries and resolving issues with professionalism.
- Analyze customer concerns, identify solutions, and demonstrate problem-solving skills.
- Accurately document interactions and maintain comprehensive records in the CRM system.
- Collaborate with internal teams, adapt to shifting priorities, and contribute to continuous improvement initiatives.
- Proactively engage with customers, ensuring they feel valued and supported throughout their journey with Central Park Puppies.

**What We’re Looking For**
- **Experience**: Minimum of three years in a customer service role, preferably in a call center, hospitality, or pet-related industry.
- **Communication**: Outstanding verbal and written communication skills in English. A warm, engaging, and professional tone is essential.
- **Technical Skills**: Comfortable using CRM systems, chat tools, and digital workspaces for efficient remote collaboration.
- **Problem-Solving**: Ability to think critically, handle objections, and provide thoughtful solutions.
- **Empathy & Patience**: Capable of handling emotionally sensitive interactions with customers (e.g., first-time pet buyers or grieving pet owners).
- **Sales & Retention Experience**: Strong ability to build relationships and encourage long-term customer engagement.
- **Work Ethic & Independence**: Self-motivated, disciplined, and highly accountable in a remote work setting.
- **Flexibility**: Willingness to work U.S. hours on a shift basis, including evenings, nights, and weekends. Ability to adjust shift schedules during seasonal time changes (Spring & Fall).

**Preferred Qualifications**
- Prior experience in the pet industry, veterinary clinics, or pet retail is a plus.
- Customer service certifications or relevant diplomas are an advantage.

**Why Join Central Park Puppies?**
- **Company-Provided Devices** - We equip you with the latest company-issued devices to ensure a high-efficiency work experience.
- **Structured Time Tracking for Productivity** - Our automated system removes the burden of manual time reporting, allowing you to focus on delivering results.
- **High-Performance Remote Team** - Work in a results-driven, accountability-focused environment where top performers thrive.
- **Competitive Compensation in USD** - Salary is paid in USD from a United States corporation, ensuring financial stability and consistency.
- **Growth & Recognition** - We reward impact and execution, offering clear paths for leadership, professional growth, and career advancement.

**How to Apply**

To be considered for this role, follow these steps:
**Instructions for Your Video Submission**
- **Scenario**: Imagine you are a Customer Service Executive at Central Park Puppies. Create a short monologue where you provide helpful information to a customer.
- **Video Requirements**:

- Duration: 2-3 minutes.
- Speak naturally and professionally as if talking to a real customer.
- Avoid reading from a script; use your own words.
- Ensure clear audio and good lighting.
- Upload your video to Google Drive and share the link with us.
- **How to Submit**:
**What We’re Looking For**
- **Clear Communication**: Speak confidently and clearly.
- **Engagement & Friendliness**: Show warmth and a customer-focused approach.
- **Independent Thinking**: Create your own monologue without relying on a script.
- **Professionalism**: Maintain a polite and professional tone.

We look forward to seeing your submission and welcoming a new member to the Central Park Puppies team

**Pick at least 2 topics and feel free to pick more and make sure it doesn't exceed 3 minutes.**
- **How to Socialize a Puppy**:

- Explain why socialization is important.
- Suggest ways to introduce a puppy to new environments, people, and other animals.
- Mention common mistakes to avoid.
- **Understanding Puppy Behavior: What’s Normal & What’s Not**:

- Describe common behaviors like chewing, barking, and jumping.
- Explain how puppies communicate (body language, whining, tail wagging).
- Give advice on when to intervene with training.
- **Essential Puppy Supplies Every Ow