Consumption Lead, Data Cloud

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

As a core component of the Salesforce ecosystem, the Data Cloud seamlessly integrates with our AI, CRM, and trust-based solutions, driving significant business value and ensuring that organizations can fully leverage their data. This strategic focus on Data Cloud is pivotal to our vision for the future, empowering businesses to harness the power of data for transformative outcomes. Leveraging advanced technologies like zero-copy data integration, predictive and generative AI, Salesforce Data Cloud is set to revolutionize customer engagement across sales, service, marketing, and the entire customer lifecycle.

**Role Description**

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead, Data Cloud, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data Cloud consumption and return on investment with Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data Cloud, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization. You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data Cloud integrates seamlessly with customers’ existing systems.

You will build and nurture positive relationships to help customers progress on their Data Cloud consumption journey, ensuring the platform delivers value. The Consumption Lead, Data Cloud, works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer’s needs.

You are a constant learner. You are curious, empathetic and have a strong bias for action. This is an IC (individual contributor) role.

**Your Impact**
As a trusted advisor you will successfully influence customer outcomes and accelerate Data Cloud consumption. You will:

- Work across multiple selling teams and internal stakeholders, creating clarity from chaos.
- Drive onboarding, enablement, success, go-live, and healthy consumption of Data Cloud workloads.
- Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.
- Create, own, and execute a point-of-view on how key use cases can be accelerated into production.
- Navigate Data Cloud Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.
- Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.
- Develop mutual success plans with customers.
- Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data Cloud workloads.

**Primary Responsibilities**
- Develop an understanding and knowledge of customer’s Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud.
- Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.
- Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.
- Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.
- Guide a customer on org strategy, governance, and change management standard processes based on customer needs.
- Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
- Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
- Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.
- Build and cultivate executive-level relationships with the customer’s IT