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Customer Operations Norla
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**Customer Operations NORLA**
**YOUR TASKS AND RESPONSIBILITIES**
- Customer Relationship, Manage and Coordinate the Operations for the relevant segment, enabling them to utilize systems, processes and internal relationships to execute order and supply management assuring the correct execution of O2B process until the invoicing and the correct month closure according to revenue recognition and controllership.
- Service Level, Pursue agreed service level for each segment in order to maximize customer satisfaction, profitability and process efficiency.
- Lead development of service policy according to customer needs and aligned with the commercial guidelines / strategies Customer Operations.
- Lead an efficient Customer Operations organization with a seamless operation arrangement.
- Ensure, quickly and accurately, problem resolution related to sales order management, backlog and smooth operationalization of dealer-to-dealer and return processes.
- Guarantee compliance through entire end to end customer service process for internal and external audit requirements.
- Expands the operational / tactical business plan to include shorter term customer, internal partner, and organizational goals.
- Stimulate efficiency of order management, support regional standardization for SAP transactional and support processes.
- Execute transactions associated with complaints and returns, incl. logging, investigating and resolving requests in the system Customer Service Excellence.
- Ensure implementation of forward looking strategies and projects defined by global and regional Customer Service Excellence to enhance customer experience in interactions overtime.
- Guarantee that customer service systems and processes designed are compatible with the short-term business drivers and that needed system fixes or enhancements are being addressed. Influence the implementation of the improvements in all areas of the company.
- Make recommendations for changes to standard operating processes and procedures where appropriate, finding the right trade-off between local needs and process efficiency.
- Sets goals and establishes performance indicators, ensuring that they are in accordance with customer service requirements and the company’s strategies.
- Proposes solutions to increase ease of doing business.
- Team Management | Steer the talent development in the team, provide opportunities for personal development and encourage a positive work environment and strong interaction with SCM communities and other areas.
- Hire and onboard new team members and support people processes.
**WHO YOU ARE**
- Bachelor's degree, on business administration, International Business, Engineering or related field required.
- Master degree required.
- Required 10+ years cumulative experience in different areas of Supply Chain or Finance 4+ years cumulative experience as people manager.
- Key competencies: Customer focus, strategic and digital mindset, drives results, drives vision & purpose, manages ambiguity, conflict management, data analysis, Outstanding communication, organization and influencing skills required Outstanding customer relationship management skills.
- Fluent English and Spanish
**Período de aplicación**:
- 03 - 14 Octubre**Código de referencia**:
- 731783**División**:
- Crop Science**Ubicación**:
- Mexico : Ciudad de México : Ciudad de México**Área funcional**:
- Operaciones con el cliente y Asistencia**Grado de posición**:
- VS 1.2**Tipo de empleo**:
- Permanente**Tiempo de trabajo**:
- Full Time**Contáctenos
