Customer Operations

Description**About us and this position**:Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact with their digital customers worldwideYou will join a digital global company with a dynamic culture based on training, transparency, responsibility, attention to detail and customer focus. We are a team eager to learn and grow and face challenges every day. We are growing fast and new opportunities happen everyday, it is a perfect environment to develop a successful and exciting digital career.As a Customer Operations you will have 3 principal elements in your learning path: Customer Success Management, Technical Solutions and Customer Experience. In other words, you will help our customers to be successful and achieve their goals by using our software platform. You’ll be able to understand the client’s needs, and requirements, and to find solutions in a quick and efficient way.**Responsibilities**:- Build and maintain strong, active relationships with key clients and stakeholders.- Provide solutions on top of the OPINATOR platform to meet our client’s needs.- Train our clients on how to use the tool and make it cost-effective.- Follow up with the client once he is using the tool.- Owning overall customer strategy development and execution including both external and internal communications.**Requirements**:**Competencies**:- Bachelor Degree or higher education.- Previous proven experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.- Social, analytical, excellent interpersonal and written communication skills.- Fluent Spanish and English. Additional languages will be of advantage.- Experience working with software platforms and digital technology will be of advantage.**Your personality is best described by**:- Social abilities, you like to work in a multicultural global team. You like travelling abroad, new experiences and learn from other cultures.- You’re excited to work in a fast-paced environment with constant learning opportunities, where things are not always easy, clear or straightforward, but quite challenging instead.- Highly organized, with great attention to detail. You like and are proud to work accurately. You’re reliable.- Strong determination, resilient and results-oriented personality.**What we offer**:- Flexible work environment.- Competitive salary package, based on your profile.- Really a unique opportunity and the development of a personalized plan for each employee.- A fun, easy-going and motivating work environment where you can thrive.**The Deal**:Our day to day is based on good vibes and the collaboration between colleagues from different departments, experts in multiple areas, willing to share knowledge and experiences with you.It is vital for us that we can reconcile our work and personal life through benefits such as flexible hours, the possibility of teleworking, or being able to dress comfortably in the office. We believe we should work as comfortable as possible. In addition, we enjoy several Team Building activities during the yearAt OPINATOR, we want you to unleash your performance and your potential. To do this, we will learn, we will grow and together we will contribute directly to OPINATOR's mission of creating something great, leading the digital transformation to improve our society while seeing our impact from the first day on the real world.Get ready for this fascinating journey and show us how far you can go.2 years