Lead Account Executive

**Description**:
**About the role**:
The Lead Account Executives specialized in New Sales plays a vital role in the acquisition, retention and profitability of net new customers, or the growth of existing customers with low acquisition levels assigned to the managed territory. As a successful New Sales specialist, your understanding of the Payments marketplace and our comprehensive suite of solutions will enable you to develop, and sell clients the solutions they need. Your executive presentation and relationship building skills, will enable you to present solutions to customer’s management teams and above, and be called upon for your ability to solve problems and deliver results. Finally, as the point of contact for recently acquired or existing clients in your portfolio, your ability to build relationships, anticipate needs, ensure deadlines are met, and assist in the success of EVO’s clients creates a recipe for success.

**Be a part of a team where you will**:

- Prospecting new clients.
- Establish productive, professional relationships with key personnel in assigned merchant accounts.
- Work with a diversity of client accounts that range in size, scope and volume.
- Drive referrals from existing business partnerships.
- Work in partnership with Bankers and Merchants, to expand our solution portfolio with client accounts.
- Follow-up of the negotiation process and facilitator with internal areas of EVO to maintain quality standards in the service.
- Know the competitive landscape, and how we position our solutions in the market. Assist and participate in the development/execution of marketing initiatives that highlights our differences and strengths.
- Act as a representation of EVO's values by incorporating the highest ethical and quality standards when working with all of our clients and prospects.
- Prospecting new clients.
- Establish productive and professional relationship with key personnel in assigned merchant accounts and with key contacts within Evo’s bank’s partners.
- Drive referrals from partners and manage these with agility.
- Attend customers and prospects requests by responding in a timely manner everything related to the commercial process. Ex: rates, fees, contract terms, processing solutions, etc.
- Follow-up of the negotiation process and facilitate interaction with internal areas of EVO to maintain quality standards in the service.
- Learn continuously about the competitive landscape, and how we position our solutions in the market. Assist and participate in the development/execution of marketing initiatives that highlights our differences and strengths, providing constant feedback to the management team.
- Act as a representation of EVO's values by incorporating the highest ethical and quality standards when working with all of our clients and prospects.
- Access and understand account information, billing information, expected revenue and transactions, to define acquisition strategies within your territory
- Manage accurate information about your customers, updating regularly technological tools provided (CRM, Performance indicators, etc)
- Make proactive calls and visits to customers or prospects to identify potential solutions that ensure the accomplishment of objectives.
- Ensure the accomplishment of goals through a strict monitoring of negotiations. Identify and escalate to the appropriate supervisor of both management staff and resolution areas to accelerate the start or growth of customer´s revenue.
- Follow up the performance of KPIs like volume and revenue budget and SLAs within the assigned territory and establish strategies and actions to accomplish and improve these.
- Ability to handle multiple projects, work in a fast-paced environment and meet deadlines.
- Getting merchants compliant with mandatory regulations such as PCI, KYC or AML, and get merchant´s related documents as needed.
- Responsible to assess the merchant's situation and determine the appropriate Evo´s solution that can satisfy their needs.
- Continuous training in Evo´s solution that allow to provide the customers with excellent advice.
- Monitoring implementation projects related to its client portfolio, ensuring strict monitoring and correct and timely interaction with internal areas to achieve implementations that meet customer´s expectations in quality, time and service.
- Consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
- Problem Solving-Listens to the merchant first, then offers solutions that meets their needs.
- Professionalism: Approaches others in a tactful manner. Reacts well under pressure.
- Treats others with respect and consideration regardless of their status or position.
- Accepts responsibility for own actions. Follows through on commitments.
- Strong understanding of merchant services pricing.
- Be available on demand for customers after hours as needed.
- Work with a diversity of cli