Banamex Fraud Ops Sr Manager
hace 6 días
The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities**:
- Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
**Qualifications**:
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
**Education**:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
- Experiência en liderazgo de equipos
- Experiência en fraudes
- Administración, organización y estructura de tiempos.
- Indispensable experiência en sector financiero.
- Deseable carreras en Ingeniería (Terminada)
- Deseable experiência en SAS.
- Fuertes habilidades de comunicación y resolución de problemas.
- Inglés básico/ Intermedio**Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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