Network Planning Sr Program Manager, Amazon Fulfillment Experience

DESCRIPTION

This role will play a key role in developing and deploying network speed initiatives, delivering our vision to improve customer order cut offs and driving great customer experience, as well as in our cost out activities and asset utilization. A significant proportion of role will be identifying and implementing design and process solutions that increase the reliability and consistent delivery of end to end performance, removing defects from the pipeline and deliver a corresponding improvement.

The role will own the approval from senior functional leaders to enable strategies to improve performance and schedule cross-functional resource allocation efficiently and effectively. You will work closely with our Fulfilment Centers and Transportation functions and will be a natural self-starter who is comfortable supporting complex cross functional projects and action plans. You will have a true hands-on approach, the ability to generate solutions, strong process management skills, and be an effective communicator. This position involves regular communication with senior management on network performance, risks and time critical mitigation activities.

In order to be successful in this position, you need to be comfortable interfacing with senior stakeholders as well as driving various functional teams and individuals at all levels of the organization. Keeping an open mind, sense of humor, drive and ambition will help you remain innovative in our culture. This will be an exciting opportunity for you to possess a high level of autonomy, drive real operational improvements while managing a variety of job responsibilities.

Key job responsibilities
- Ensure the Team remains customer obsessed
- Ensure that the Team takes end-to-end ownership of... well... everything within your grasp
- Strategic planning and forecasting to appraise performance and problem resolution
- Ability to manage multiple complex projects simultaneously
- Work within various time constraints to meet critical business needs; we work fast and hard
- Create and implement improvements to our transportation network that deliver flexible and efficient products on behalf of our customers
- Deployment to various geographies within Mexico in order to launch the most innovative delivery solutions
- Make the existing processes scalable by identifying and implementing available tools/automation
- Utilize exceptional problem-solving and communication skills to influence business, operations and technical audiences
- Plan and organize multiple stakeholders with multitasking teams to develop the best solutions for the network
- Analytical outputs based on data driven decisions are expected to impact the network
- Configure and plan a network of over 50 ARCs
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

About the team
Fulfillment Experience (FX) organization is part of Mexico (MX) Supply Chain and performs a centralized function supporting the MX Operations (FC, Cross Border USF, Transportation & AMZL) with data, plans, and required systems set up, taking care of the full flow of a customer order.

BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Bachelors Degree
- English and Spanish Advanced

PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field