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Customer Service Position/ Starting June 9th

hace 3 semanas

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**_Primary Purpose:_**
The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with
maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.

**Essential Duties and Responsibilities**:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned
below. Specific activities may change from time to time.
- Take ownership of any inquiry, issue, problem, or error that could potentially impact the policyholder or Independent Agent

and determines appropriate course of action
- Document specific details of call interaction, processing endorsements and Department of Motor Vehicle filings, answering billing questions and taking payments, excellent phone etiquette, dedication to customer service, and strong problem solving

abilities
- Answer policy level requests for Health such as policy and billing questions, cancellation requests, updating customer profiles,

processing billing adjustments/drafts, and refunds (Health)
- Access policy details to determine extenuating circumstances including but not limited to: providing coverage information and

explanation, answer complex billing questions, process policy changes accurately, and collect pertinent underwriting
information to ensure the correct premium is assessed on the policy
- Share feedback when training opportunities are identified
- Promote teamwork through consistency, reliability and group cohesiveness
- Communicate effectively through oral and written communication

JOB REQUIREMENTS

**Minimum Skills and Competencies**:

- The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made_
- to enable individuals with disabilities to perform the essential functions._
- Must possess effective verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Must possess proficiency in ability to type while speaking to customers
- Ability to work independently as well as in a team environment
- Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
- Ability to adapt to new situations and learn quickly
- Ability to multi-task and manage several systems on a daily basis
- Ability to make decisions quickly by balancing company guidelines and customer needs