Post-loan Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
As an important part of comprehensive risk management, post-loan collection is crucial in reducing risk losses. The collection team is a dynamic team that is both compliance and results-oriented. We have collection operations team, collection strategy team, data analysis team, outsourcing management team and QC team. Every communication with the debtor is a credit re-education for the customer, which helps to promote the credit system of the whole society. Credit is undoubtedly an intangible asset for everyone, and it is important for everyone to maintain a good credit history, as it affects all aspects of everyone's work and life. If you are also interested in working in the area of post-loan collection and helping debtors to recover their credit, then welcome to join us

Role Responsibilities:
1、Manage and coordinate the work of the collection operation team, make reasonable breakdown according to the company's business objectives, monitor the progress of the collection operation team's objectives, and lead the collection operation team to achieve performance targets.

2、Team building, maintaining the stability of the team personnel, reasonable manpower deployment and control in conjunction with the workload.

3、Develop standardized and professional operating procedures for the collection operation team and continuously improve the operation manual.

4、Responsible for the optimization and adjustment of the proposed management assessment scheme of the collection operation team and continuous optimization of personnel capacity.

5、Responsible for the implementation of compliance management requirements to ensure compliance operations.

Role Qualifications:
1、with basic
** Chinese and Spanish** language skills OR with basic
** English and Spanish** language skills

2、More than 3 years of management experience, with experience in managing a team of more than 50 people on-site operations.

3、With high communication skills, coordination and promotion skills, good analytical and judgmental skills, team leadership.

4、Familiar with telephone collection business management and operation process, understanding of risk control strategies and objectives.

5、Long-term residence in Mexico

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.