Backoffice Anti-fraud Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Como Backoffice Anti-Fraud Analyst, serás responsable de la atención y resolución de casos operativos relacionados con prevención de fraude y riesgo financiero, derivados de canales internos. El rol es principalmente backoffice, enfocado en análisis operativo, ejecución de controles y documentación adecuada, asegurando resoluciones oportunas y consistentes con los lineamientos internos.

Trabajarás con equipos de Anti-Fraude, Riesgo, Operaciones y Estrategia, contribuyendo a la protección del cliente, la continuidad operativa y la mitigación de pérdidas.

Role Responsibilities:

- Gestionar y resolver casos operativos vinculados a prevención de fraude y riesgo financiero- Analizar solicitudes que requieren validaciones de riesgo antes de su resolución- Ejecutar acciones preventivas o correctivas sobre cuentas, conforme a criterios internos- Apoyar en la revisión de eventos relacionados con actividad inusual o potencial acceso no autorizado- Participar en procesos de intervención, liberación o cierre de cuentas, asegurando controles de riesgo- Colaborar con equipos internos en la atención de casos especiales o de mayor complejidad- Documentar correctamente cada caso, manteniendo trazabilidad y racional de decisión- Cumplir con SLA’s y estándares de calidad operativa y control- Operar bajo horarios flexibles, incluyendo coberturas extendidas cuando la operación lo requiera

Role Qualifications:

- Experiência previa en prevención de fraude, operaciones antifraude o gestión de riesgo- Conocimiento general de tipologías de fraude y controles preventivos- Experiência en entornos backoffice y gestión de casos operativos- Capacidad para analizar información y tomar decisiones basadas en riesgo- Alto nível de atención al detalle y disciplina operativa- Capacidad para trabajar bajo presión y manejar múltiples casos simultáneamente- Buenas habilidades de documentación y comunicación escrita- Capacidad para trabajar de forma autónoma y priorizar tareas- Disponibilidad para horarios flexibles y operación continua según necesidades del negocio

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_