Help Desk Technician

hace 2 semanas

Ciudad de México CDMX Boximity A tiempo completo

Seeking a highly skilled and experienced Tier 1-2 Help Desk Technician to provide both field services and remote support. This role is pivotal in maintaining our IT infrastructure and supporting our staff across various locations.

Key Responsibilities:

- Set up and configure IT equipment for users, ensuring all hardware and software are optimized for performance.
- Run the ticketing queue.
- Provide remote technical support, resolving software and administrative issues promptly.
- Troubleshoot and resolve network connectivity issues, including maintenance of switches, Wi-Fi, and printers at the hiring branch.
- Perform basic administration of Microsoft Active Directory and Microsoft 365 environment connected via Entra Connect.
- Assist with the maintenance of IT inventory and documentation of IT processes.

Qualifications:

- 5+ years of experience in IT support or a related field.
- Strong knowledge of Microsoft environments, with certifications such as MS-900, MD-102, or MS-102 preferred.
- Proficiency in CompTIA A+, Net+ and Sec+ certifications or equivalent.
- Exceptional problem-solving skills and the ability to work under pressure.
- Bilingual proficiency in Spanish and English.
- A strong customer service background, with the ability to communicate effectively with both technical and non-technical users.

Why Join Us?
- Be a part of a fast growing team.
- Work in a collaborative environment where your skills and contributions are valued.
- Enjoy the flexibility of a hybrid work model, allowing you to balance office presence and remote work effectively.

Pay: $40,000.00 - $60,000.00 per month

License/Certification:

- CompTIA Network+ (preferred)
- Microsoft 365 Endpoint Administrator Certification (preferred)

Work Location: Hybrid remote in 11520, Ciudad de México, CDMX

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