Vacation Advisor

hace 1 semana

Ciudad de México Marriott Vacations Worldwide A tiempo completo

Vacation Advisor - TPI Exchange
**Department**: Member Services
**Status**: Non-Exempt
**Reports To**: Member Services Supervisor
Nature of Work

This position is responsible for answering incoming service calls, servicing the members to meet organizational objectives and offering quality customer service.

**Responsibilities**:
Educates members on TPI service to help maximize their benefits.

Assists members with any inquiries relating to their membership.

Achieves departmental sales base goals for membership renewals and upgrades, confirmations, insurance sales, and any other products/services available to the member.

Places pending requests, takes deposits and performs any other transactions necessary to accomplish member satisfaction.

Makes changes or updates information on pending requests.

Maintains daily staffing and adherence goals.

Maintains the required minimum monitoring score.

Serves as a backup for skill 2 Interval International calls.

Performs any other related duties as required.
Knowledge, Abilities, and Skills

Must possess a minimum of 6 months customer service/sales experience.

Must possess a clear speaking voice and excellent telephone etiquette.

Must possess excellent oral communication skills.

Must possess some knowledge of customer service etiquette.

Must have a strong command of the English language.

Must possess an understanding of departmental policies (provided by the new hire orientation) as they relate to the use of inventory.

Must be able to work shifts, overtime, weekends and holidays.

Must be computer literate and be proficient in Condo Res, TSW, I-Services and the AS400 systems. Condo Res and TSW are trained after they are in the position.

Physical Requirements

Employees in this position will sit for extended periods of time speaking on the phone and working on the PC *. The employee can also periodically stand at their work station utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.
- Company requirement is that an employee needs to be staffed a minimum of 7.0 hours per day as well as meet a minimum of 85% staffing adherence. Employees receive a half hour lunch and when possible, two fifteen minute breaks per day.

Variables within skill levels

**Skill 2 Special Services**:
Provides quality service to members owning at designated resorts and newly affiliated resort members requiring special handling.

Services Special Services Resorts.

Provide quality service to members owning at designated resorts and newly affiliated resort members requiring special handling.

**Performs all duties related to the following**:
Changes, updates, additions, deletions and maintenance of membership information regarding weeks, resorts, etc.

Merging of memberships

Registration of credit cards

Short Stay Exchanges

ACKNOWLEDGEMENT

  • Vacation Advisor

    hace 7 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Vacation Advisor -Specialist****Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor****Nature of Work**This position provides service to North American members and is responsible for handling both inbound and outbound calls to promote inventory, aligned with marketing campaigns, seeking to convince members to take...

  • Vacation Assistance Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance AdvisorDepartment: Vacation Assistance**Status: Non-Exempt****Reports To: Vacation Assistance Supervisor****Nature of Work**:This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services.**Duties and Responsibilities**Monitors...

  • Vacation Assistance Advisor

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance AdvisorDepartment: Vacation Assistance**Status: Non-Exempt****Reports To: Vacation Assistance Supervisor****Nature of Work**:This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services.**Duties and Responsibilities**Monitors...

  • Sr. Vacation Ownership Advisor

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    To understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and resort information and ensure a smooth...

  • Vacation Advisor Mex

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor **Department**: Member Services **Status**: Non-Exempt **Reports To**: Member Services Supervisor Nature of Work **Responsibilities**: Educates members on our service to help maximize their benefits. Answers members’ inquiries correctly. Maintain an in-depth and up to date knowledge of all products offered by Interval International....

  • Vacation Advisor Portuguese

    hace 2 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor**Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor**Nature of Work**Responsibilities**:Educates members on our service to help maximize their benefits.Answers members’ inquiries correctly.Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in...

  • Vacation Advisor Portuguese

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor**Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor**Nature of Work**Responsibilities**:Educates members on our service to help maximize their benefits.Answers members’ inquiries correctly.Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in...

  • Sr Advisor Vacation Ownership Bilingual Mex

    hace 3 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Owner Coordinator Job Family**: Owner Services Job Description 2/8/2008 Page 1 of 2 Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all...

  • Sr. Vacation Ownership Advisor Bilingual Mex

    hace 1 semana

    México Marriott Vacations Worldwide A tiempo completo

    POSITION OBJECTIVE AND RESPONSIBILITYTo understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and...

  • Senior Customer Support Advisor

    hace 3 semanas

    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    **Salary**:- Competitive**Location**:- Mexico City**Country**:- Mexico**Business Unit**:- Operations**Vacancy Type**:- Permanent**Closing Date**:- 10 June 2025**Meet the recruiter**:- Sham Burhm**Salary**: Competitive**Location**: Mexico City, Hybrid (_minimum 3 days per week in the office)_**Contract**: Permanent, Full-timeWe are Cambridge University Press...