Representative, Merchant On-boarding
hace 2 semanas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**Essential Functions**
- Operational management of membership maintenance services (registrations, cancellations and changes)
- Management of outbound calls to clients to collect information to support procedures
- Reception and control of support documents
- Review of supporting documents for each type of service requested.
- Capture of procedures (registrations, cancellations and changes) in the operational management system
- Update and daily control of services in process Issuance of productivity reports
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**Required Experience**
- Handling administrative outbound calls (client requirements)
- Knowledge of the Acquiring business in processes related to the operation. (Clarifications, affiliation, service
- charges, technical support, fraud prevention, risk, etc. Basic level of Excel
**Minimum Qualifications**
- High school, technical or higher career
- Skills and Competencies
- Good diction
- Empathic
- Basic level of Excel.
- I work under pressure
- Teamwork
- Service attitude
- Active listening
- Reading Comprehension
- Ease of speech
- Deal maker
- Compelling
- Stubborn
- Effective and structured communication
- Availability of schedule rotation
- Proactivity Conflict management
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**Organizational Relationships**
Membership control, Implementation, Fraud Prevention, EVO sales and banking executives
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