Telemarketing Sales Supervisor

The Telemarketing Sales Supervisor oversees a team of 13 Telemarketing Sales Agents with the challenge of achieving budgeted goals for the unit in selling personal line policies.
Sales of new AUTO policies through the CC Telemarketing team in Mexico
Who we are.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies offer a broad range of property-casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals to protect their assets and manage their risks.
Our commitment is making a positive difference for our colleagues, and this is including the communities where they live and work. We encourage our colleagues to give back to the causes that matter the most to them by supporting these efforts through our Volunteer Time Off and Matching Grants programs.
The Telemarketing Contact Center from Mexico team works together with Direct Marketing and car subscription to execute the local strategy generating and obtaining leads through digital channels which the Telemarketing must contact, advise and sell Personal Lines policies.
The sales team works with different products such as car Policies, Extended Warranty, A&H.
The Telemarketing operation is a Monday through Saturday schedule to cover a service window according to the needs of the prospects.
About the position
AIG's Telemarketing from Mexico has achieved a 40% increase in new YTD premium over 2023 and has a portfolio turnover rate 20% higher than the rest of the distribution channels. To achieve these results, AIG has a HC of 13 Telemarketing Sales Agents.
To achieve these annual sales, the telemarketing sales team receives an average of 7,500 leads per month and must complete an average of 20,000 outbound dials to contact and make the prospects part of AIG as customers.
This position is responsible of design different strategies to do more efficiently the operation to increase the profitability of the portfolio sold through this channel.
Activities and skills
Develop and update processes and scripts for the AIG Telemarketing operation.
Train and monitor that Telemarketing sales agent comply with the established processes and correct use of company tools.
Meet the sales objectives and main KPIs of the operation established by the business line.
Monitor service levels and sales targets through AIG’s management systems.
Develop and prepare reports to keep internal clients informed on the effectiveness of each strategy and achievement of objectives.
Reception and attention to complaints by the operation of Telemarketing
Monitoring and coaching of Telemarketing sales agent to improve their individual sales performance and as a team.
Responsible for systems, users, and everything necessary to keep the unit running during the established working hours.
Experience
Experience in oversees telephone sales teams.
Management Efficient - Ability to handle multiple priorities, organize work and meet deadlines.
Delivery of regulatory reports
Preparation of management reports
Monitoring and taking ownership for the implementation of sales strategies.
Portfolio management, sales, collection, renewal, cancellation
**Microsoft Office knowledge**: Excel, Word, Outlook.
Knowledge of cross-selling, objection handling, creating high impact scenarios for all the prospects.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
**Functional Area**:
OP