Ecommerce Retention Strategist Expert

hace 1 semana

Ciudad de México Sterling Forever A tiempo completo

**Ecommerce Retention Strategist**

**Location**: Remote
**Department**: Marketing / Growth
**Reports To**: CMO

ONLY ENGLISH RESUMES WILL BE CONSIDERED.

**About Sterling Forever**

At **Sterling Forever**, we create trend-driven, high-quality, and accessible pieces that empower confidence every day. From bold new drops to timeless staples, our customers are at the heart of everything we do.

We’re looking for a **Retention Strategist** to deepen those relationships — someone who blends creativity, analytics, and organization to turn first-time shoppers into lifelong fans.

**About the Role**

This is a highly collaborative role — working closely with creative, CX, and leadership to keep campaigns running smoothly and customers coming back for more.
- Own the full lifecycle and campaign strategy across **Klaviyo** and **Attentive** — from welcome to winback flows.
- Source creative inspiration and benchmark competitor flows and campaigns to keep Sterling Forever’s communications fresh.
- Review performance metrics weekly and make data-driven recommendations for improvement.
- Collaborate with design and copy to balance brand storytelling with conversion goals.

**Marketing Calendar, Promos & Evergreen Offers**
- Maintain the **marketing + promo calendar**, aligning launches with holidays, key retail events, and jewelry trends.
- Coordinate with **PR, CX, and external agencies** to ensure cohesive brand messaging across channels.
- Approve and test **discount codes, timer bars, and promotional assets** ahead of each launch.
- Manage **evergreen offers** — toggling live offers around promo windows, updating homepage timer bars and PDP promo boxes as needed.
- Partner with ecommerce and creative teams to ensure all promo messaging is live, accurate, and on-brand.

**Retention + Loyalty**
- Oversee and optimize Sterling Forever’s **Forever Rewards** loyalty program to increase repeat purchase rate and engagement.
- Identify and implement surprise-and-delight moments (e.g., birthday rewards, anniversary gifts).
- Analyze customer cohorts to identify churn risks and re-engagement opportunities.
- Develop and maintain segmentation strategies to personalize customer communication and drive LTV.

**Performance & Reporting**
- Report weekly and monthly on retention performance, highlighting wins and growth opportunities.

**What You’ll Bring**
- 5+ years in ecommerce retention, CRM, or lifecycle marketing — ideally in a DTC brand.
- Proficiency in **Klaviyo, Attentive, Shopify**, and lifecycle marketing best practices.
- Analytical mindset with the ability to interpret data and translate insights into action.
- Eye for brand consistency and detail across creative assets.
- Excellent copy and creative instincts, with a feel for luxury and accessibility.

**Bonus Points**
- Experience in jewelry, beauty, or fashion ecommerce.
- Familiarity with Shopify Plus
- Passion for brand storytelling, style, and creating customer delight.

**Success Looks Like**
- Consistent growth in repeat purchase rate and LTV.
- Organized, on-time launches with flawless creative execution.
- Evergreen and promotional offers that drive engagement year-round.
- Customers who feel valued — and keep coming back for their next piece of Sterling Forever jewelry.

Pay: From $37,000.00 per month

  • Ecommerce Acquisition Creative Strategist Specialist-remote

    hace 1 semana

    Ciudad de México Sterling Forever A tiempo completo

    **Job Title**: Ecommerce Acquisition Creative Strategist **Location**: Remote **Employment Type**: Full-time ONLY RESUMES IN ENGLISH WILL BE CONSIDERED. **About the Role** We’re looking for a data-driven **Ecommerce Acquisition Creative Strategist** to own the creative direction and performance strategy for paid social and acquisition campaigns. This role...

  • Digital Strategist

    hace 2 semanas

    Ciudad de México Net Staffing A tiempo completo

    Agencia de Marketing, se encuentra en búsqueda de**:Digital Strategist**- **3 años de experiência gestionando RRSS.****Algunas responsabilidades**:- Creación de estrategias de contenido para todo tipo de cliente.- Medición y optimización de estrategias.- Experto en manejo de redes sociales.- Experto en: Google-Ads, Facebook, SEO y Google Analytics.-...

  • Customer Retention Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Activate Talent A tiempo completo

    Job Title: Customer Retention SpecialistJob Type: Full-Time RemoteTime Zone: US HoursRole Overview We are seeking a Customer Retention Specialist to build and scale a high-impact retention and lifecycle marketing function from the ground up. This role will be responsible for designing and executing data-driven lifecycle programs that increase repeat purchase...

  • Retention & Growth Sales Manager

    hace 3 semanas

    México Besque A tiempo completo

    We are hiring an experienced Retention & Growth Sales Manager to own and drive subscription retention for our health & beauty eCommerce brand. This role requires a commercially minded customer success professional with strong sales and retention experience. You will manage subscription cancellations, apply advanced save strategies, and ensure customers...

  • Junior Growth Strategist

    hace 7 días

    Ciudad de México, Ciudad de México TLNT Group A tiempo completo

    Junior Growth Strategist  (Paid Media) At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.Join a fast-growing,...

  • Junior Growth Strategist

    hace 1 semana

    Ciudad de México, Ciudad de México TLNT Group A tiempo completo

    Junior Growth Strategist  At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.Join a fast-growing,...

  • Retention Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México SpotOn A tiempo completo

    About SpotOn   We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about...

  • Email Strategist

    hace 7 días

    Ciudad de México, Ciudad de México TLNT Group A tiempo completo

    Email Strategist About us: At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.About our partner: Join a...

  • Retention Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México SpotOn A tiempo completo

    About SpotOn   We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about...

  • Marketing Strategist, Social

    hace 4 días

    Ciudad de México Catalyst Consulting A tiempo completo

    Performance Marketing Strategist 100% Remote. Catalyst Consulting is a boutique, revenue-centric performance marketing consultancy. We partner with a small number of high-growth companies and take full ownership of pipeline and revenue performance — not vanity metrics. This role is not entry-level. We are hiring a Performance Marketing Strategist to be the...