Technical Support Specialist I
hace 3 semanas
**Technical Support Solutions Specialist**Reporting to a Technical Support Supervisor, the Technical Support Solutions Specialist will act as a critical resource for professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for a vast portfolio of 100+ brands and solutions, which often requires commitment and ownership beyond the level of a basic technical support role.This role is suited for an individual passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed.**JOB DUTIES**:- Answer customer technical inquiries that can be highly complex, ensuring clear and effective communication.- Listen attentively to customer needs and concerns, ensuring a customer-first approach.- Provide amazing customer service experiences that exceed customer expectations.- Provide detailed feedback on product issues by writing bug reports and documenting cases related to customer concerns and technical challenges.- Help other team members by contributing to knowledge articles and shared resources, fostering a collaborative work environment.- Participate in product beta testing and provide valuable feedback.**YOU MUST HAVE**:- 2-5 Years of Relevant Technical Experience- Ability to show technical aptitude and troubleshooting- Prior experience with advanced usage of the English language inclusive of written and verbal communication.- Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)- Effective communication skills, both verbal and written, with a customer-first mindset.**WE VALUE**:- Advanced degree related to a technical field- Professional experience installing and servicing surveillance and intrusion systems.- Knowledge and experience in High voltage and Low voltage systems.- Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, Low Voltage wiring, Electrical wiring, Smart lighting, etc.- HVAC experience- Boardroom telecommunications technology experience.- Professional Audio/Video and home theater installation and service experience.- Professional experience installing and/or troubleshooting technical products or services- Previous call center experience providing technical support- Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations**Shifts**:8:00am to 5:30pm & 10:00am to 7:30pm**WHAT'S IN FOR YOU**:- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.- A collaborative and inclusive work environment where your contributions are valued.- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.- Access to cutting-edge tools, resources, and a supportive team to help you excel.- The chance to work with a global, innovative company shaping the future in its industryLI-CM1LI-Onsite
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