Customer Care Professional Bilingual

**American Express**:
An iconic brand where you can grow as a leader

Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our Customers, to our colleagues, and to the values on which American Express was built: integrity, inclusion, quality, respect, and community.

American Express has a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day, helping them with their everyday needs. And, you can grow your skills through industry-leading training and coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place at #teamamex.

Support and trust to thrive in your career and life

Our mission is to give our Customers a level of service that goes above and beyond their expectations every day. We are advocates for our Customers, designing creative solutions to meet their needs, and aiming to become essential to them by providing differentiated products and services to help them achieve their aspirations.

You lead the way. We’ve got your back. What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide:

- Experiences to become a great leader
- A world of opportunities to grow your career
- An inclusive culture to help you thrive

We support you professionally and personally, because the best way to back our Customers is to back our people.

**Role & Responsibilities**:
Meaningful, rewarding work performed with integrity
- Here’s just some of what you’ll do in this role: _
- Deliver world-class customer service, handling a high volume of calls, whilst responding to Customers inquiries and problems in each interaction
- Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
- Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
- Meet and exceed quality goals, compliance regulations and productivity targets
- Analyzing our Customers’ spending history, trends and determining their needs to ensure a personalized interaction in each connection
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
- Re-prioritize to adapt to the ever-changing environment

Adhering to your schedule and efficiently handling Customers inquiries

Unique career journey shaped by your talent and curiosity
- Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability to work in a fast-paced environment: Performs well under pressure and critical situations, Remains cool, calm and collected during negative or stressful experiences
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Assertiveness to handle difficult conversations
- Excellent negotiation, influencing and resourcefulness skills
- Demonstrates the ability to adapt to constant change to meet individual and business needs
- Analytical and problem-solving skills with strong attention to detail to anticipate the needs of our Customers
- Responds well to constructive feedback from leaders and peers, using the feedback to improve, taking ownership and responsibility for their actions

**Preferred Qualifications**:

- Navigate multiple systems and digital tools to service our Customers
- Confidence to work in a virtual environment*
- Schedule flexibility to work shifts: We offer service to our Customers 24 hours a day, 365 days a year

Tipo de vaga: Tempo Integral