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hace 10 horas

Tlahuac, México Percepta International A tiempo completo

Customer Care Representative - chatMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You’ll Be Doing****During a Typical Day, You’ll**- Accurately respond to customer inquiries through instant messaging software- Utilize available resources to respond to customer inquiries- Corresponds with customers via mail, if working the Correspondence contact stream as needed.- Outbound phone calls to customers and dealerships on occasion.- Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.- Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.- Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments.- Remains knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.- Adhere to and support all Percepta and Client ISO, Quality Systems and Q1 and initiatives.- Complete additional tasks / projects as needed.- Maintain professional working relationships.**What You Bring to the Role**High School Diploma required. Associates degree or 2 + years college coursework completed preferred- 1-2 years’ customer service experience, preferably in a contact center operations environment.- Additional experience in customer sales, customer service, or digital communications is a plus.- Excellent written communication skills- Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions- Dynamic and engaging written communication style- Excellent interpersonal and business communications - verbal and written- Excellent customer service ability; use questioning skills to easily explore customer needs and concerns- Strong problem solving, troubleshooting experience.**What You Can Expect**- Competitive salary- Remote work- Loyalty Bonus (as of the second year worked)- 12 days of vacation- Vacation Bonus (25% - 1st year; 50% - successive years)- Christmas Bonus (15 days)- Restaurant Card (after 90 days of employment)- Life Insurance (24 months of salary)- Training and Development opportunities (Percepta College)- Award-winning Employee Reward Program (Perci Perks- Employee Referral Program ($10,000 MXN after 90 days of employment)- Employee Discount

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