Customer Care Professional Bilingual

hace 4 semanas

Tlahuac, México RH SOLUCION A tiempo completo

Join a financial institution recognized as one of the best in the world. We are looking for a Customer Care Professional Bilingual.**Requirements**:We are looking for people who are passionate about creating unforgettable experiences in each interaction and offering the best solutions to our Card Members, based on their ability to create a unique connection with people through empathy and negotiation skills.We look forward to maximize our services and benefits, with the goal of making American Express the go to card for our Card Members and establishing their loyalty to the brand.Being able to connect with Card Members in a professional manner, that allows you to earn the right to offer and sale unique and personalized products and services, that meet their needs and exceeds their expectations. Complying with regulations, internal metrics and goals.If you relate to people with ease, and display oral and written English/Spanish communication skills, then this opportunity is for you.Competences: Empathy, analytic forward thinking, resilient to stress, passion for customer service, active listening, communication skills. Advanced conversational English is a must.We offer:$14,200 base salaryMeal vouchers around $1,200Restaurant vouchers around $670Savings bonus around $1,200Performance bonus over $2,000 (not eligible during first 3 months of training)Major and minor health insurance, for our colleagues, their partners and dependents under 25 years old (This includes medication Reimbursement).Inhouse physicians, nutritionist and psychologists.Life insurance and a pension plan.11 days of paid vacation after the first year of work (plus 4.5 extra days paid).You can also use 5 economic days* off throughout the year.Paternal and maternal days off, above the ones mandated by law.20 days of paid Christmas bonus.Casual Dress Code.Tipo de puesto: Tiempo completoSalario: $14,000.00 - $14,200.00 al mesSchedule:- Turno de 8 horasIdioma:- Inglés (Deseable)

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